Freight Operations Lead – Growth & Efficiency

White Recruitment Limited; Manchester; Vor Ort; GBP 45.000 - 55.000; Vollzeit

Zusammenfassung

White Recruitment Limited is seeking an experienced Freight Operations Manager in Manchester near the airport to oversee a busy freight forwarding operation. You will lead the operations team, drive efficiency, and ensure high service levels for customers and overseas partners.

The role focuses on managing shipments, improving processes, and maintaining strong relationships with clients and carriers while controlling costs and ensuring regulatory compliance.

Qualifikationen

• Experience managing UK freight forwarding operations.
• Strong knowledge of import/export procedures.
• Experience leading an operations team.
• Excellent organisational skills to manage deadlines.
• Proven ability to improve processes and reduce costs.
• Strong communication with customers and partners.

Aufgaben

• Oversee the day-to-day operations of the freight forwarding department, ensuring shipments are managed efficiently and delivered in line with customer requirements.
• Manage, support and develop the operations team, providing guidance, training and performance management where required.
• Coordinate import and export shipments across relevant freight modes, ensuring accurate documentation and compliance with customs and international shipping regulations.
• Monitor operational performance, service levels and productivity, identifying opportunities for improvement.
• Maintain strong relationships with customers, carriers, hauliers, overseas agents and other logistics partners.
• Handle operational escalations and resolve shipment issues, delays and customer complaints effectively.
• Ensure compliance with relevant industry regulations, internal procedures and company quality standards.
• Work closely with sales and commercial teams to support new business implementation and maintain excellent customer service.
• Monitor operational costs and identify opportunities to improve efficiency and profitability.Produce and review operational reports, KPIs and performance metrics.
• Support the continuous improvement of systems, processes and working practices across the department.

Kenntnisse

Freight operations

Leadership

Cost control

Customs knowledge

Documentation

Customer service

Freight IT systems

Problem solving

Commercial awareness

Tools

Freight management systems

Jobbeschreibung

White Recruitment Limited is seeking an experienced Freight Operations Manager in Manchester near the airport to oversee a busy freight forwarding operation. You will lead the operations team, drive efficiency, and ensure high service levels for customers and overseas partners.

The role focuses on managing shipments, improving processes, and maintaining strong relationships with clients and carriers while controlling costs and ensuring regulatory compliance.