Freight Forwarding Training Manager: Shape Systems & People

White Recruitment; Birmingham; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Discretionary bonus

Health benefits

Free parking

Ongoing training

Job summary

White Recruitment is partnering with an established international freight forwarding and logistics business in Birmingham to recruit a Freight Forwarding Training Manager. You will move from operational roles into training, delivering practical systems training across CargoWise and other platforms, with a focus on onboarding new staff and embedding new processes.

The role is hands-on, coaching teams, developing training materials and supporting system rollouts.

Qualifications

• Strong freight forwarding, logistics or process-driven operational experience.
• Experience as a supervisor, team leader, senior operator or subject-matter expert.
• A natural ability to coach colleagues and explain processes clearly.
• Experience supporting onboarding, systems training or employee development.
• Confidence facilitating sessions and engaging groups.
• The ability to turn complex operational information into simple, practical guidance.

Responsibilities

• Deliver practical systems training across CargoWise and other operational platforms.
• Turn operational processes and system changes into clear, accessible training sessions.
• Support system rollouts, updates and new ways of working.
• Deliver structured onboarding for new employees.
• Help new starters become confident and productive quickly.
• Provide follow-up training to reinforce learning and address knowledge gaps.
• Support development programmes for graduates and apprentices.
• Facilitate behavioural and professional skills sessions.
• Create straightforward, fit-for-purpose training materials.
• Monitor the adoption of systems and processes, providing additional support where required.
• Build strong relationships with operational teams, system specialists and other stakeholders.
• Respond quickly to changing business priorities and emerging training requirements.
• This is a hands-on role focused on delivering and embedding effective training. The priority is making a practical difference without overcomplicating the content.

Skills

Freight forwarding experience

Logistics experience

Coaching

Stakeholder management

Training delivery

Organisational skills

Tools

CargoWise

Job description

White Recruitment is partnering with an established international freight forwarding and logistics business in Birmingham to recruit a Freight Forwarding Training Manager. You will move from operational roles into training, delivering practical systems training across CargoWise and other platforms, with a focus on onboarding new staff and embedding new processes.

The role is hands-on, coaching teams, developing training materials and supporting system rollouts.