Freight Forwarding Coordinator

Morgan Jones Recruitment Consultants; Canterbury; On-site; GBP 30,000 - 45,000; Full time

Job summary

Morgan Jones Recruitment Consultants is seeking an experienced Freight Forwarding Coordinator to manage international shipments and support customers across multiple freight services. This hands-on role involves coordinating bookings, documentation, and regulatory compliance to ensure smooth movement of goods in UK and European markets.

You will work closely with carriers, overseas agents, and customers in a fast-paced logistics environment, delivering high-quality service and operational

Qualifications

• Experience in freight forwarding, logistics or international transport.
• Understanding of import/export procedures and customs.
• Experience coordinating road, sea, or air freight movements.
• Strong organisational skills with the ability to manage multiple shipments.
• Excellent communication and customer service.
• Commercial awareness of freight costs and margins.
• Proactive, detail-oriented, and able to work under pressure.

Responsibilities

• Coordinate import and export shipments across road, sea, and air freight services.
• Manage freight bookings with carriers, hauliers, and shipping lines.
• Prepare and process shipping documentation and customs paperwork.
• Monitor shipments and provide customers with regular updates.
• Obtain freight quotations and negotiate competitive rates with suppliers.
• Liaise with overseas agents and partners to ensure smooth international movements.
• Resolve any delivery, customs, or transport-related issues quickly and efficiently.
• Ensure compliance with import/export regulations and company procedures.
• Maintain accurate shipment records and operational data.
• Build strong relationships with customers through excellent service and communication

Skills

Freight Forwarding

Logistics coordination

Customer Service

Multi-modal transport

Communication skills

Attention to detail

Education

Diploma in logistics

Tools

Freight software

Job description

Freight Forwarding Coordinator

Location: East Kent
Salary: Competitive Salary DOE

We are currently partnering with a well-established and growing transport and distribution business with a strong UK and European presence. Due to continued growth within their freight division, they are looking to appoint an experienced Freight Forwarding Coordinator to manage international shipments and support customers across a range of freight services. This is an excellent opportunity to join a successful and expanding business where you will play a key role in ensuring the smooth movement of goods across UK, European, and global markets.

The opportunity

This is a hands-on freight forwarding role responsible for coordinating shipments from initial enquiry through to final delivery. Working closely with customers, carriers, and overseas agents, you will ensure freight movements are planned efficiently, documentation is completed accurately, and customers receive a high level of service throughout the process. The position offers exposure to multi-modal freight operations and would suit someone who enjoys working in a fast-paced logistics environment with a strong focus on customer service and operational excellence

Key responsibilities

• Coordinate import and export shipments across road, sea, and air freight services
• Manage freight bookings with carriers, hauliers, and shipping lines
• Prepare and process shipping documentation and customs paperwork
• Monitor shipments and provide customers with regular updates
• Obtain freight quotations and negotiate competitive rates with suppliers
• Liaise with overseas agents and partners to ensure smooth international movements
• Resolve any delivery, customs, or transport-related issues quickly and efficiently
• Ensure compliance with import/export regulations and company procedures
• Maintain accurate shipment records and operational data
• Build strong relationships with customers through excellent service and communication

About you

• Previous experience within freight forwarding, logistics, or international transport
• Good understanding of import/export procedures and customs requirements
• Experience coordinating road, sea, or air freight movements
• Strong organisational skills with the ability to manage multiple shipments simultaneously
• Excellent communication and customer service skills
• Commercially aware with an understanding of freight costs and margins
• Proactive, detail-oriented, and able to work effectively under pressure

This role will particularly suit someone who:

• Enjoys managing international freight movements and solving logistical challenges
• Wants to join a growing business where they can make a genuine impact
• Is looking for long-term career development within freight forwarding and logistics

What's on offer

• Competitive salary based on experience
• Opportunity to work across a diverse range of freight services and industries
• Join a stable and growing business with a strong market reputation
• Supportive team environment with ongoing training and development
• Career progression opportunities within a growing freight division
• Varied and fast-paced role offering daily challenges and responsibility

Additional information

• Office-based role in East Kent
• Experience with freight forwarding software would be advantageous
• Languages beneficial but not essential