Freight Forwarding Assistant

Stafforce Ports; Immingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

Stafforce Ports is seeking a motivated Freight Forwarding Assistant in Immingham to support day-to-day forwarding operations and ensure high levels of customer service across import, export, and logistics activities.

You will manage quotations, coordinate shipments, handle customs entries, liaise with shipping lines and partners, and help implement efficient processes. The role offers a permanent contract with a salary of £25,436 to £30,000 depending on experience.

Qualifications

• Experience in freight forwarding, logistics or customs operations.
• Knowledge of UK and international import/export procedures.
• Experience completing customs entries.
• Familiarity with road freight in the EU.
• Knowledge of Destin8 software.

Responsibilities

• Manage freight forwarding activities from quotation to invoicing.
• Coordinate import/export shipments and ensure customs compliance.
• Complete and process customs entries for import/export movements.
• Liaise with shipping lines, hauliers, customers and overseas partners.
• Negotiate competitive rates with shipping lines and transport providers.
• Monitor shipments and resolve operational issues proactively.
• Provide regular updates and excellent service to customers.
• Maintain accurate records and documentation.
• Support development of efficient processes and service standards.

Skills

Freight forwarding

Logistics

Customs procedures

Rate negotiation

Destin8

Excel

Communication

Team work

Job description

FREIGHT FORWARDING ASSISTANT

£25,436 - £30,000 Depending on experience

08.30- 17.00

Immingham

Permanent

Job Overview

We are looking for a motivated and ambitious Freight Forwarding Assistant to join a well established logistics company. Reporting into the forwarding department, you will assist in the smooth day-to-day running of forwarding operations The successful candidate will play a key role in ensuring high levels of customer service while supporting import, export, and logistics operations

Job Role

• Manage and support freight forwarding activities from quotation through to invoicing.
• Coordinate import and export shipments, ensuring compliance with customs regulations.
• Complete and process customs entries for both import and export movements.
• Liaise with shipping lines, hauliers, customers, and overseas partners.
• Obtain and negotiate competitive rates with shipping lines and transport providers.
• Monitor shipments and proactively resolve any operational issues.
• Ensure customers receive excellent service and regular updates.
• Maintain accurate records and documentation.
• Support the development of efficient operational processes and service standards.

Key Skills

• Previous experience within freight forwarding, logistics, shipping, or customs operations.
• Strong knowledge of UK and international import/export customs procedures.
• Experience completing customs entries.
• Understanding of road freight operations across the EU.
• Knowledge of shipping lines serving Iberian, Italian, Benelux, and Chinese markets.
• Strong negotiation and communication skills.
• Ability to work independently and as part of a team.
• Excellent problem-solving skills with a proactive approach.
• Good working knowledge of Microsoft Excel and Word.
• Ability to communicate effectively with stakeholders at all levels.
• Experience using Destin8 software.
• Knowledge of sea freight and international shipping operations.

What We’re Looking For

• Is ambitious and eager to develop their career.
• Has a positive and proactive attitude.
• Can think outside the box to find solutions.
• Is committed to delivering exceptional customer service.
• Wants to make a real impact within a growing business

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About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we’re happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies