Air Freight Forwarder

WR Logistics; Leicester; On-site; GBP 34,000 - 42,000; Full time

Job summary

WR Logistics in the Midlands is seeking an experienced Air Freight Operator to manage shipments from booking to delivery. You will work within a knowledgeable team to ensure reliable and efficient service for international customers.

Responsibilities include liaising with agents and airlines, preparing documentation, obtaining rates, and cost management, with a focus on accuracy and customer satisfaction across multiple live shipments.

Qualifications

• Air freight operations experience.
• End-to-end air freight knowledge.
• Experience handling import and/or export shipments.
• Strong communication and organisational skills.
• Ability to work independently and manage multiple shipments simultaneously.

Responsibilities

• Managing air freight shipments from initial booking through to final delivery.
• Handling both import and export air freight operations.
• Liaising with overseas agents, airlines, hauliers and customers.
• Preparing and checking all relevant shipping documentation.
• Obtaining rates, arranging bookings and negotiating with suppliers.
• Monitoring shipments and proactively resolving any operational issues.
• Ensuring customs requirements and compliance procedures are followed.
• Providing customers with regular shipment updates and maintaining excellent service levels.
• Managing invoicing and ensuring shipments are accurately costed.

Skills

Air freight experience

Multitasking

Communication skills

Problem-solving

Independent worker

Job description

Air Freight Operator

Location: Midlands

Salary: Up to £38,000

I'm working with a well-established international freight forwarding business that is looking to recruit an experienced Air Freight Operator to join its team in the Midlands.

This is an excellent opportunity to join a successful, globally connected logistics business with a long-standing reputation for delivering high-quality freight solutions to customers across the world.

With operations spanning multiple international markets, an extensive global partner network and expertise across a variety of specialist cargo sectors, this is a business that offers much more than just standard freight forwarding.

The Opportunity

The successful candidate will take responsibility for managing air freight shipments from start to finish, ensuring customers receive a reliable, efficient and professional service throughout the entire process.

You’ll be joining an experienced team where industry knowledge, attention to detail and strong customer relationships are genuinely valued.

Key Responsibilities

• Managing air freight shipments from initial booking through to final delivery.
• Handling both import and export air freight operations.
• Liaising with overseas agents, airlines, hauliers and customers.
• Preparing and checking all relevant shipping documentation.
• Obtaining rates, arranging bookings and negotiating with suppliers.
• Monitoring shipments and proactively resolving any operational issues.
• Ensuring customs requirements and compliance procedures are followed.
• Providing customers with regular shipment updates and maintaining excellent service levels.
• Managing invoicing and ensuring shipments are accurately costed.

What We're Looking For

• Previous experience working within an air freight operations role.
• Good understanding of the end-to-end air freight forwarding process.
• Experience handling import and/or export shipments.
• Strong communication and organisational skills.
• Ability to work independently and manage multiple shipments simultaneously.
• A proactive approach to problem-solving and customer service.

Why Consider This Opportunity?

• Salary of up to £38,000 depending on experience.
• Join an established international freight forwarding business with decades of industry experience.
• Work within a globally connected operation with partners and customers across international markets.
• Exposure to a diverse range of cargo, including specialist and complex shipments.
• An experienced team with strong industry knowledge.
• Opportunity to develop your career within a successful and growing international logistics operation.