Freelance Onsite PC Technician (m/w/d) first and second level support

everience Germany GmbH; London; On-site; GBP 30,000 - 45,000; Part time

Job summary

A leading company in digital technology seeks an IT support professional to provide hands-on assistance to clients in London. The role involves supporting end-users across various devices and ensuring effective customer service. Applicants should possess strong technical skills, a dedication to customer care, and the ability to work independently in a dynamic environment.

Qualifications

• At least 1 year of onsite support experience.
• Good technical knowledge of workplace environments.
• Fluent in English.

Responsibilities

• Provide first and second level IT support for workstations and devices.
• Assist in hardware and software incident resolution.
• Demonstrate excellent customer service.

Skills

Customer service

Technical support

Analytical skills

Interpersonal skills

Tools

Windows

Office 2016 and 365

ITIL

Job description

Company Description

Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.

We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics.

Everience operates in the Benelux and internationally and has 16 sites in Europe.

The quality of our services and the excellence of the technical expertise of our employees are our priorities. Everience is recruiting...

Job Description

Responsibilities

• Assist the client with first and second level support on workstations, mobility devices, and infrastructures (installations, replacement, change, relocation, removal).
• Provide support for computer systems in case of hardware and software incidents.
• Support mobile devices (iPad, iPhone) in case of software incidents.
• Support inventory units (monitors, local printers, scanners, notebooks, docking stations) and local network printer systems.
• Receive materials and spare parts, inventory, prepare for installation, install, and provide feedback to customers.
• Always demonstrate excellent customer service.

Qualifications

Technical/Business Skills

• Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc., as well as inventory management.
• Monitoring and reporting of the production environment (dashboards, KPIs).
• Monitoring and improvement of procedures and documentation.
• Basic knowledge of Apple environment (iPhone).
• Incident and request processing (ITIL – ticket tracking).
• IT Support experience in a large enterprise environment (+400 users).

Essential Experience/Skills

• At least 1 year of onsite support and customer care experience.
• Positive attitude for customer service, interpersonal skills, listening and analytical skills, team spirit.
• Motivated and eager to learn and improve.
• Organized, able to work independently, pragmatic, and hands-on approach.
• Spoken languages: English (fluent).

Additional Information

• Location: London
• Workload: 5 days per week / 8 hours per day on client site support
• Freelance position
• Valid work permit for UK

All our positions are open to people with disabilities.