Copy of Freelance Onsite PC Technician (m/w/d) first and second level support

Everience TUNISIA; London; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading company is seeking a Freelance Onsite PC Technician to provide first and second level support for technical issues at client sites in London. The ideal candidate should have at least one year of experience, good technical knowledge in Windows, and excellent interpersonal skills. This full-time, freelance role involves working 5 days a week, providing vital support for user environments.

Qualifications

• At least 1 year of onsite support experience required.
• Fluent in spoken English.
• Organized with a hands-on approach.

Responsibilities

• Assist with first and second level support on workstations.
• Provide support for hardware and software incidents.
• Demonstrate excellent customer service.

Skills

Technical knowledge of Windows environment

Customer service skills

Analytical skills

Knowledge of Office 2016 and 365

Basic knowledge of Apple environment

Job description

Copy of Freelance Onsite PC Technician (m/w/d) first and second level support

Copy of Freelance Onsite PC Technician (m/w/d) first and second level support

1 week ago Be among the first 25 applicants

Company Description

Our mission at

Company Description

Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.

We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics

Everience operates in the Benelux and internationally and has 16 sites in Europe.

The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting...

Job Description

Responsabilities

• Assist the client with first and second level support on workstations, mobility devices and
• infrastructures (installations, replacement, change, relocation, removal)
• Provide support for computer systems in case of hardware and software incidents
• Provide support for mobile devices (iPad, iPhone,) in case of software incidents
• Provide support of inventory units (monitors, local printers, local scanners, and notebook
• docking stations) as well as support for local network printer systems
• Receive materials and spare parts, inventory, prepare for installation, install, and ensure
• feedback to customers
• Always demonstrate excellent customer service
  
  

Qualifications

Technical/Business Skills

• Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory
• Monitoring and reporting of the production environment (dashboards, KPIs)
• Monitoring and improvement of procedures and documentation
• Basic knowledge of Apple environment (iPhone)
• Incident and request processing (ITIL – ticket tracking)
• IT Support experience in a large enterprise environment (+ 400 users)
  
  

Essential Experience/skills

• At least 1 years of onsite support and customer care is required
• Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit
• Motivation and real desire to improve and learn
• Organized, able to work independently, pragmatic, and hands-on approach
• Spoken languages: English (fluent)
  
  

Additional Information

• Location: Bristol
• Workload: 5 days per week / 8 hours per day on client site support
• Freelance
• Valid working permit for UK
  
  

All our positions are open to people with disabilities

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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