Freelance Onsite PC Technician (m/w/d) first and second level support

Everience TUNISIA; London; On-site; GBP 25,000 - 35,000; Part time

Job summary

Everience TUNISIA is seeking a Support Technician in London to deliver exceptional first and second-level support for clients. This role involves providing technical assistance for workstations and mobile devices while ensuring client satisfaction. The ideal candidate will have 1 year of relevant experience, strong technical skills, and a positive attitude towards customer care.

Qualifications

• At least 1 year of onsite support and customer care experience.
• Strong technical knowledge of workplace environment and end-user services.
• Fluent in English.

Responsibilities

• Assist clients with first and second-level support for workstations and devices.
• Support computer systems during hardware and software incidents.
• Maintain excellent customer service at all times.

Skills

Customer Service

Analytical Skills

Interpersonal Skills

Technical Knowledge

Tools

Windows

Office 2016 and 365

MS Teams

ITIL

Job description

Company Description

Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.

We provide tailor-made solutions to meet our customers' needs, helping them build efficient working environments with expertise in consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, and IT logistics.

Everience operates in the Benelux and internationally, with 16 sites across Europe. Our commitment to service quality and technical excellence is our priority. We are currently recruiting for a support technician role.

Job Description

Responsibilities

• Assist clients with first and second-level support for workstations, mobility devices, and infrastructures (installations, replacements, changes, relocations, removals).
• Support computer systems during hardware and software incidents.
• Provide support for mobile devices (iPad, iPhone) in case of software incidents.
• Manage inventory units (monitors, local printers, scanners, notebooks, docking stations) and support local network printer systems.
• Receive materials and spare parts, prepare for installation, install, and provide feedback to customers.
• Maintain excellent customer service at all times.

Qualifications

Technical/Business Skills

• Strong technical knowledge of workplace environment and end-user services: Windows, Office 2016 and 365, Mobile services, Mail, Collaboration tools (MS Teams), inventory management.
• Monitoring and reporting of the production environment (dashboards, KPIs).
• Procedures and documentation improvement.
• Basic knowledge of Apple environment (iPhone).
• Incident and request processing (ITIL - ticket tracking).
• IT support experience in a large enterprise environment (+400 users).

Essential Experience/Skills

• At least 1 year of onsite support and customer care experience.
• Positive attitude towards customer service, interpersonal skills, listening, analytical skills, team spirit.
• Motivated with a genuine desire to learn and improve.
• Organized, independent, pragmatic, hands-on approach.
• Fluent in English.

Additional Information

• Location: London
• Workload: 5 days/week, 8 hours/day on client site support
• Freelance position
• Valid UK work permit required.

All our positions are open to people with disabilities.