Freelance Onsite PC Technician (m/w/d) first and second level support

everience Germany GmbH; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in IT Services seeks a Freelance Onsite PC Technician in London for first and second level support. The role involves assisting clients with support on workstations, mobile devices, and ensuring excellent customer service in a dynamic environment. Ideal candidates will have strong technical knowledge, customer service skills, and experience in a large enterprise.

Qualifications

• At least 1 year of onsite support experience.
• Good knowledge of Windows, Office 2016, and 365.
• Fluent in English.

Responsibilities

• Assist with first and second level support on workstations.
• Support mobile devices and computer systems in case of incidents.
• Demonstrate excellent customer service at all times.

Skills

Customer Service

Technical Support

Interpersonal Skills

Analytical Skills

Organizational Skills

Education

None required

Job description

Freelance Onsite PC Technician (m/w/d) first and second level support

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Company Description
Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.
We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, deploying expertise in consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, and IT logistics.
Everience operates in the Benelux and internationally with 16 sites in Europe.
The quality of our services and the technical expertise of our employees are our priorities. Everience is recruiting...

Job Description

Responsibilities

• Assist the client with first and second level support on workstations, mobility devices, and infrastructures (installations, replacements, changes, relocations, removals)
• Provide support for computer systems in case of hardware and software incidents
• Support mobile devices (iPad, iPhone) in case of software incidents
• Support inventory units (monitors, local printers, scanners, notebooks, docking stations) and local network printer systems
• Receive materials and spare parts, inventory, prepare for installation, install, and provide feedback to customers
• Demonstrate excellent customer service at all times

Qualifications

Technical/Business Skills

• Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc., as well as inventory management
• Monitoring and reporting of the production environment (dashboards, KPIs)
• Monitoring and improvement of procedures and documentation
• Basic knowledge of Apple environment (iPhone)
• Incident and request processing (ITIL – ticket tracking)
• IT Support experience in a large enterprise environment (+400 users)

Essential Experience/Skills

• At least 1 year of onsite support and customer care experience
• Positive attitude for customer service, interpersonal skills, listening and analytical skills, team spirit
• Motivation and desire to learn and improve
• Organized, independent, pragmatic, hands-on approach
• Fluent in English

Additional Information

• Location: London
• Workload: 5 days/week, 8 hours/day on client site
• Freelance position
• Valid UK work permit required

All positions are open to people with disabilities.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting