Fraud Prevention Analyst - Customer & Ops (Hybrid)

eFinancialCareers; Manchester; Híbrido; GBP 28.000 - 36.000; Jornada completa

Descripción de la vacante

eFinancialCareers is looking for a Customer Service & Operations Analyst in Manchester to investigate fraud prevention and recoveries queries, delivering successful customer and business outcomes. Initial six weeks of office-based training are required at the Manchester office, after which the role becomes hybrid with shift work 8am–8pm, Monday to Sunday on a rota.

You will collect information from customers and the business, process and authorise transactions, and investigate high-risk data to

Formación

• Background in fraud prevention and recoveries.
• Experience delivering excellent customer service, including complex fraud queries.
• Familiarity with telephony environments and handling high-risk data.

Responsabilidades

• Investigate and analyse queries, escalate as needed to resolve cases.
• Process, authorise and investigate transactions to defined SLAs and performance indicators.
• Identify suspected fraud, money laundering or high-risk activity and refer appropriately.
• Provide support to daily requests and escalations to resolve complex fraud claims and protect customers.

Conocimientos

Fraud prevention

Customer service

Telephony

Stakeholder management

Regulatory awareness

Herramientas

TSYS

Descripción del empleo

eFinancialCareers is looking for a Customer Service & Operations Analyst in Manchester to investigate fraud prevention and recoveries queries, delivering successful customer and business outcomes. Initial six weeks of office-based training are required at the Manchester office, after which the role becomes hybrid with shift work 8am–8pm, Monday to Sunday on a rota.

You will collect information from customers and the business, process and authorise transactions, and investigate high-risk data to