Fraud Discovery Customer Success Manager

Verisk Analytics, Inc.; Norwich; On-site; GBP 75,000 - 80,000; Full time

Job summary

Verisk Analytics, Inc. is seeking a Fraud Account Manager in the United Kingdom to own post-sale relationships for clients using the Fraud Discovery platform. You’ll build trusted relationships, understand client challenges, and ensure measurable value from purchased solutions.

The role combines customer success, commercial awareness and fraud industry knowledge. You’ll drive adoption, nurture renewals, and spot opportunities to expand modules while communicating insights to Product and Support

Qualifications

• We’re particularly interested in people who combine outstanding relationship-building skills with relevant fraud industry experience and the ability to think analytically.
• You have a natural ability to build trust, develop relationships and communicate effectively with a wide range of people.
• You're genuinely customer-centric, taking the time to understand customer needs and ensuring they feel supported and valued.
• You're confident presenting information, explaining complex concepts clearly and engaging with stakeholders at different levels of an organisation.
• You're able to use evidence and insight to support customer conversations and demonstrate value.

Responsibilities

• Build trusted relationships with customer stakeholders, understanding their priorities, challenges and longer-term objectives.
• Act as the primary day-to-day contact for Fraud Discovery customers, providing a responsive, customer-centric experience.
• Develop customer success plans with clear objectives, KPIs and milestones.
• Conduct regular business reviews, demonstrating progress, platform adoption and the value delivered.
• Work collaboratively with internal teams to resolve issues, gather feedback and ensure customers receive the support they need.
• Work with Implementation and Product teams to support onboarding and encourage effective use of purchased modules.
• Monitor platform usage, performance and outcomes, identifying opportunities to improve adoption and effectiveness.
• Translate data, product capabilities and customer outcomes into clear evidence of business value and return on investment.
• Identify potential risks to customer satisfaction or retention and take proactive steps to address them.
• Maintain oversight of account health, contract terms and upcoming renewals, ensuring customers understand the value they're receiving.
• Identify opportunities to introduce additional Fraud Discovery modules or relevant Verisk solutions.
• Qualify potential opportunities by understanding customer needs, business challenges and key stakeholders.
• Partner with the Strategic Account Director to develop account plans and progress cross-sell and upsell opportunities.
• Support renewal discussions and commercial activities to strengthen long-term customer relationships.
• Gather customer feedback, use cases and emerging fraud trends to inform Product teams and the future development of Fraud Discovery.
• Contribute to customer case studies, reference programmes and advisory activities.
• Support fraud-related marketing initiatives and events, helping showcase our solutions to existing and prospective customers.

Skills

Interpersonal skills

Fraud industry experience

Analytical mindset

Communication skills

Job description

Verisk Analytics, Inc. is seeking a Fraud Account Manager in the United Kingdom to own post-sale relationships for clients using the Fraud Discovery platform. You’ll build trusted relationships, understand client challenges, and ensure measurable value from purchased solutions.

The role combines customer success, commercial awareness and fraud industry knowledge. You’ll drive adoption, nurture renewals, and spot opportunities to expand modules while communicating insights to Product and Support