Fraud Product Account Manager

Maplecroft; Greater London; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

Verisk is seeking a Fraud Account Manager to own the post-sale relationship for clients using Fraud Discovery, building trust and ensuring customers realise measurable value from the platform.

You'll drive adoption, demonstrate ROI, and collaborate with fraud investigation, SIU and claims teams, while spotting upsell opportunities with the Strategic Account Director. You’ll also voice customer feedback to Product, Implementation and Data Science to inform ongoing development.

Responsibilities

• Own post-sale relationships for Fraud Discovery clients.
• Understand customer challenges and ensure value realization.
• Drive adoption and ROI across fraud teams and claims.
• Identify growth opportunities with the Strategic Account Director and other internal teams.

Job description

About Verisk

Verisk is a leading strategic data analytics and technology partner to the global insurance industry. We help businesses make better decisions through innovative data, software and analytical solutions.

Within Verisk Claims & Anti-Fraud Solutions, our Fraud Discovery platform helps insurers detect, investigate and prevent fraud more effectively. As we continue to develop and expand this newly launched solution, we're looking for a customer-focused Fraud Account Manager to help our clients maximise its value.

The opportunity

As a Fraud Account Manager, you'll take ownership of the post-sale customer relationship for clients using our Fraud Discovery platform. You'll build strong relationships, understand each customer's challenges and objectives, and ensure they get meaningful, measurable value from the solutions they've purchased.

This is a relationship-led role that combines customer success, commercial awareness and fraud industry knowledge. You'll work closely with customers across fraud investigation, Special Investigation Unit (SIU) and claims operations teams, helping them improve adoption, demonstrate return on investment and achieve their business objectives.

You'll also identify opportunities to grow existing accounts, working in partnership with our Strategic Account Director to explore additional modules and solutions that could benefit customers. Internally, you'll act as the voice of the customer, sharing feedback and insights with Product, Implementation, Customer Support and Data Science teams to help shape the ongoing development of Fraud Discovery.

If you're a natural relationship-builder who enjoys solving customer problems, understands the fraud landscape and can turn insight into business value, this is an opportunity to make a real impact.