Fraud Advisor

Tate; Bradford; Hybrid; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Hybrid working after training

Onsite training

Job summary

Tate is recruiting for a Fraud Advisor in Bradford on a 6 month contract. You will handle up to 60 calls daily in a contact centre, delivering empathy and support to customers affected by fraud or scams. Training lasts up to 6 weeks onsite, followed by a hybrid pattern with 3 days in the office each week.

Working within a financial services environment, you’ll pass DBS/credit checks and references. The role involves improving customer experience while protecting vulnerable customers, with a

Qualifications

• Experience of working within a contact centre.
• Exceptional listening and communication skills with empathy.
• Strong teamwork ethic and highly motivated.
• Real desire to go above-and-beyond for customers.
• Comfortable with a fast-paced environment and handling high call volumes.

Responsibilities

• Answering up to 60 calls per day.
• Support customers during vulnerable moments with empathy.
• Build rapport and provide reassurance and guidance.
• Maintain focus on positive outcomes and customer wellbeing.
• Learn about latest fraud trends to aid customer protection.

Skills

Contact centre experience

Empathy

Excellent listening

Teamwork

Flexible / can-do attitude

Job description

Fraud Advisor

Bradford

Contract Details

• 6 month Contract, starting 12th October
• Monday to Friday, 10:30am - 7pm
• £157 per day via Umbrella

Role Overview

This role is working for a Financial Services company and therefore will undergo extensive compliance checks including a DBS and Credit check, alongside 3 years of referencing.

This role will also be paid via an Umbrella company, and we suggest you understand what your pay will look like, and consider this before applying.

Tate are delighted to be working with a leading retail and commercial bank to recruit for a number of call centre positions within their Fraud and Scams team. These roles are essential in supporting customers affected by the rapidly rising threat of fraud, ensuring they receive the understanding, protection and guidance they need during challenging moments.

Our client is offering the opportunity to join their business on a 6 month contract. If you have experience working in a call centre position supporting customers with empathy, patience and understanding then we would love for you to apply.

The Opportunity

You will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it. You will be speaking with individuals who have unfortunately fallen victim to Fraud or a Scam. Full training is provided to ensure that you are able to navigate these issues and secure positive outcomes while providing support to vulnerable customers at all times.

What you will be doing

• Taking up to 60 calls per day.
• Supporting our clients' customers during vulnerable moments, when they most need it.
• Building natural rapport through great conversations with customers in a way that makes them feel protected and valued.
• Showing great personal resilience in the face of challenging customer situations to deliver great outcomes.
• Championing customer experience, delivering a personal touch tailored to the customer's needs. Showing empathy and understanding, focused on the right outcome.
• Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development.

What we ask from you

• Experience of working within a contact centre, additional experience of working within Financial Services is highly desirable.
• Comfortable with working in a call centre and taking 60+ calls per day.
• Exceptional listening and communication skills with the ability to show empathy in a customer situation.
• Strong teamwork ethic and highly motivated.
• A real desire to go above-and-beyond for customers.
• Effective team working skills with a flexible, can-do approach to work.
• Ability to grow, adapt and change accommodating business needs and priorities.

Training

Paid training for up to 6 weeks, at least 4 weeks of this will be onsite in the office every day Monday to Friday 9am to 5pm. After which the role will then be Hybrid with office attendance of 3 days per week.

Work Location

• Hybrid working once training is complete, 3 days a week in the office.
• Office based in Bradford City Centre.
• Working 10:30am - 19:00pm Monday to Friday.
• 12th October start date!

Tate is acting as an Employment Business in relation to this vacancy.

Equal Opportunities

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.