Franchise Retail Onboarding & Development Manager

TN United Kingdom; Bury; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Retail Onboarding & Development Manager to enhance franchise operations and drive sales growth. This role involves coaching franchise partners, optimizing store performance, and ensuring compliance with brand standards. You will work closely with various stakeholders to implement strategic initiatives and support a high-performing retail team. If you thrive in a dynamic, multicultural environment and possess strong business acumen, this opportunity allows you to make a significant impact on the franchise's success.

Qualifications

• Essential experience in a similar retail management role.
• Strong business acumen with a focus on forecasting and budgeting.

Responsibilities

• Coach franchise teams in operations and customer experience.
• Support business performance through training and KPI management.
• Analyze data to provide actionable insights to franchise teams.

Skills

Business Acumen

Project Management

Stakeholder Management

Communication Skills

Sales Maximization

Multicultural Awareness

Education

Experience in Retail Management

Job description

Job Description:

Responsible to:
Head Of Brand Implementation & Central Operations

Department:
Franchise

Location:
Bury Head Office

Hours:
Full-time

Role Overview:
Responsible for supporting the Retail development of the Franchise business across all markets, business development, and optimizing overall sales/profitability. Supporting the Head of Brand Implementation & Central Operations & Local Franchise Partner

The strategic objectives include working closely with the Franchise Retail and Operations manager to support the overall business direction. Acting as a brand guardian for the JD brand and global process.

The role of the Retail Onboarding & Development Manager is to educate, nurture, and support franchise partners, ensuring teams are fully supported and driven to achieve the best possible representation of JD, maximizing sales, and meeting global standards.

Key Duties/Responsibilities:

1. Coach all aspects of the daily running of the Franchise retail operation, including trade, operations, visual merchandising, training, and development.
2. Work with and support partners on all setup procedures to successfully launch the franchise in each market.
3. Support forecasting, annual budgeting, cost control, and maximize store sales at various levels.
4. Coach franchise teams in store operations, team development, brand presentation, and customer experience.
5. Build strong cross-functional relationships within the organization and with franchise partners.
6. Use leadership skills to align stakeholders and deliver strategic projects.
7. Organize regular retail and operations meetings to review processes and improve communication.
8. Support property strategy execution, including store openings and closures.
9. Troubleshoot operational issues to improve efficiencies, systems, and processes.
10. Analyze data and provide actionable insights to the franchise team.
11. Coach compliance measures to mitigate legal and financial risks.
12. Work with the retail operations team to achieve standards across the region.
13. Support business performance through training, visual merchandising, KPI management, sales growth, and operational efficiency.
14. Conduct in-market visits to ensure brand guidelines are followed and provide additional training if needed.
15. Maintain training materials in line with global improvements.
16. Help drive operational efficiency and brand consistency across markets.

People and Talent Management:

1. Support the development and coaching of a high-performing regional retail team.
2. Encourage and support team development and motivation.
3. Develop and lead a scalable team with appropriate capabilities.

Skills/Experience/Knowledge needed:

• Experience in a similar role is essential.
• Willingness to work flexible hours and travel as needed.
• Strong business acumen, including forecasting, budgeting, and reporting on a global scale.
• Proven ability to maximize store sales.
• Experience managing projects, stakeholder relationships, and quality execution.
• Excellent communication and presentation skills.
• Ability to work in a multicultural, fast-paced environment.
• Understanding of the JD Brand and corporate strategy.