Franchise Growth & Operations Manager (UK)

papajohns; United Kingdom; On-site; GBP 65,000 - 95,000; Full time

Job summary

Papa John’s is hiring a Franchise Business Manager in the UK to work cross-functionally with marketing, training and R&D/SCM. You will assist international franchisees to grow sales, improve customer satisfaction and profitability, while protecting the brand and values.

You will partner with franchisees to develop business plans, analyze P&L, support pre-opening and training, and coordinate regional resources to ensure high standards of Q.S.C.

Responsibilities

• Support the Business Director in increasing the market share and sales of assigned units/markets in accordance with good operations, business practices policies and procedures.
• Assist each franchisee to continuously improve customer satisfaction in each of the franchisee units to ensure the highest levels of product, service and image as defined by the company's operations manual.
• Assist the franchisee in gaining access to the resources of the region and the corporation, and ensure follow up as needed.
• Tracks and analyze monthly P&Ls of all new franchisees for the first 12 months of operation with the finance team.
• Work with Finance to complete a financial review no later than 120 days after the franchisee begins business.
• Review the P&L and cash flow performance of all new franchisees to identify potential problems and recommend solutions.
• Discuss cash flow and break-even sales as they relate to the overall financial health of the franchisee.
• Evaluate the need for investment to maintain and improve customer satisfaction, market share and profitability.
• Evaluate cost-effectiveness of investments with the development team.
• Support the introduction of new products, procedures, equipment and any other corporate and regional programs.
• Attend franchise business meetings as needed.
• Support the Business Director in presenting the corporation's perspective and evaluating the franchisees' strategies to improve sales and market share, profitability and financial stability.
• Support the necessary pre-opening preparations to ensure a smooth and efficient unit opening consistent with Papa John's customer satisfaction standards.
• Assist and support the training of new franchisees.
• Work with Quality Control Centers to provide quality products, assist with cost control, and compliance visits as required.
• Ensure the stores are inspected and in compliance to the company's standards.
• Support the Business Director in reviewing and approving sites of new stores, as directed, and in coordination with the development department.

Job description

Papa John’s is hiring a Franchise Business Manager in the UK to work cross-functionally with marketing, training and R&D/SCM. You will assist international franchisees to grow sales, improve customer satisfaction and profitability, while protecting the brand and values.

You will partner with franchisees to develop business plans, analyze P&L, support pre-opening and training, and coordinate regional resources to ensure high standards of Q.S.C.