Framework Operations & Client Success Associate

Browne Jacobson; Nottingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

Browne Jacobson is recruiting a Framework Assistant for a 12-month fixed-term contract. The role provides proactive, high-level support to legal departments, taking ownership of key client frameworks and delivering exceptional service.

You will report to the Framework Manager and work with the framework team, fee earners, central teams and external clients to exceed expectations on internal and external service levels.

Responsibilities

• Reviewing Framework Agreements to document client-specific protocols and processes, implementing guidance and training for support teams, and monitoring ongoing compliance.
• Managing and submitting regular MI reports, coordinating responses across multiple departments, and producing reports to assess service levels and performance against KPIs.
• Understanding and managing revenue for key clients, supporting the billing process, providing high-level revenue updates (including processing rebates), and supporting the co‑ordination of client audits.

Job description

Browne Jacobson is recruiting a Framework Assistant for a 12-month fixed-term contract. The role provides proactive, high-level support to legal departments, taking ownership of key client frameworks and delivering exceptional service.

You will report to the Framework Manager and work with the framework team, fee earners, central teams and external clients to exceed expectations on internal and external service levels.