Hybrid Framework Coordinator & Data Insights

Office Angels; East Midlands; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Private medical insurance

Pension contributions

Employee assistance programme

Wellbeing initiatives

Enhanced parental leave

Job summary

Office Angels is seeking a Framework Assistant/Administrator on a 12-month fixed-term contract. You will provide proactive, high-level support to legal departments, taking ownership of client frameworks and delivering exceptional service.

Reporting to the Framework Manager, you will manage frameworks, client accounts, and service levels, collaborating with fee earners, central teams, and external clients to exceed expectations.

Qualifications

• Ability to analyse and interpret complex data, including contract documentation.
• Experience of using IT systems to generate reports, with the ability to format and edit information as required.
• Strong MS Office skills, particularly Excel.
• Excellent organisational skills and meticulous attention to detail.
• An aptitude for producing documents and client communications of the highest standard.
• Ability to use initiative, anticipate requirements and take ownership of tasks.
• Strong written and verbal communication skills.
• Ability to build and maintain effective client relationships.
• A collaborative approach and the ability to work effectively with multiple teams.
• A commitment to delivering high-quality, efficient and professional service.

Responsibilities

• Review Framework Agreements to identify and document client-specific protocols and processes.
• Implement guidance and training for support teams and monitor ongoing compliance.
• Manage and submit regular management information (MI) reports.
• Coordinate responses across multiple departments and produce reports assessing service levels and performance against KPIs.
• Analyse and interpret complex data, including contract documentation.
• Support the management of revenue for key clients and assist with the billing process.
• Provide high-level revenue updates, including processing rebates where required.
• Support the coordination of client audits.
• Use IT systems to generate reports, formatting and editing information as required.
• Produce accurate, professional documentation and client communications to the highest standard.
• Build and maintain effective relationships with internal teams and external clients.
• Identify opportunities to improve processes, service delivery and efficiency.

Skills

Data analysis

Excel

MS Office

Attention to detail

Communication

Tools

IT systems

Job description

Office Angels is seeking a Framework Assistant/Administrator on a 12-month fixed-term contract. You will provide proactive, high-level support to legal departments, taking ownership of client frameworks and delivering exceptional service.

Reporting to the Framework Manager, you will manage frameworks, client accounts, and service levels, collaborating with fee earners, central teams, and external clients to exceed expectations.