Hybrid Framework Operations Specialist

Office Angels; Nottingham; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Private medical insurance

Pension contributions

Employee assistance programme

Wellbeing initiatives

Enhanced parental leave

Job summary

Office Angels is seeking a proactive Framework Assistant to support the legal department, manage client frameworks, and ensure service levels exceed expectations. You will report to the Framework Manager and collaborate with multiple teams to deliver accurate MI, revenue updates and client communications.

The role offers a flexible, hybrid working environment with a comprehensive benefits package. A 12-month fixed-term contract is available, with emphasis on data handling, process improvement

Qualifications

• Ability to analyse and interpret complex data, including contract documentation.
• Experience using IT systems to generate reports, with the ability to format and edit information as required.
• Strong MS Office skills, particularly Excel.
• Excellent organisational skills and meticulous attention to detail.
• An aptitude for producing documents and client communications of the highest standard.

Responsibilities

• Review Framework Agreements to identify and document client-specific protocols and processes.
• Implement guidance and training for support teams and monitor ongoing compliance.
• Manage and submit regular management information (MI) reports.
• Coordinate responses across multiple departments and produce reports assessing service levels and performance against KPIs.
• Analyse and interpret complex data, including contract documentation.
• Support the management of revenue for key clients and assist with the billing process.
• Provide high-level revenue updates, including processing rebates where required.
• Support the coordination of client audits.
• Use IT systems to generate reports, formatting and editing information as required.
• Produce accurate, professional documentation and client communications to the highest standard.
• Build and maintain effective relationships with internal teams and external clients.
• Identify opportunities to improve processes, service delivery and efficiency.

Skills

Data analysis

Reporting tools

MS Office

Organisational skills

Documentation

Initiative

Communication skills

Client relationships

Team collaboration

Service delivery

Tools

Excel

MS Office

Job description

Office Angels is seeking a proactive Framework Assistant to support the legal department, manage client frameworks, and ensure service levels exceed expectations. You will report to the Framework Manager and collaborate with multiple teams to deliver accurate MI, revenue updates and client communications.

The role offers a flexible, hybrid working environment with a comprehensive benefits package. A 12-month fixed-term contract is available, with emphasis on data handling, process improvement