Framework Coordinator

Phoenix Software; York and North Yorkshire; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Phoenix is a leading UK IT solutions and managed service provider focused on the public sector. This Framework Coordinator role will help manage framework agreements, ensure compliance, and support cross-functional teams across the business.

The right candidate will be highly organised, detail oriented, and comfortable coordinating information from multiple stakeholders while helping to keep records accurate and up to date in our CRM and systems.

Qualifications

• Experience in an administrative, coordinator, bids, procurement, contracts, or commercial support role.
• Excellent attention to detail and commitment to maintaining accurate records.
• Strong Microsoft Excel and Microsoft Office skills.
• Experience working with databases or CRM systems.
• Ability to gather, organise, and manage information from multiple stakeholders.
• An interest in public sector procurement, frameworks, contracts, or compliance.

Responsibilities

• Maintain accurate records of Phoenix's framework agreements, including key dates, documentation, reporting requirements, and renewal activity.
• Monitor active frameworks for new opportunities, mini-competitions, call-offs, and upcoming procurements.
• Ensure framework submissions, documentation, and compliance requirements are completed accurately and on time.
• Maintain framework libraries, templates, case studies, CVs, policies, accreditations, and supporting evidence.
• Track framework activity, submissions, wins/losses, and pipeline information across relevant systems.
• Support Bid, Sales, Commercial, Legal, and Operational teams by gathering information and coordinating framework-related activities.
• Keep framework and opportunity information up to date within CRM and business systems.
• Support framework reporting, audits, and compliance activities.
• Assist with the onboarding of new frameworks and the renewal of existing agreements.
• Help ensure Phoenix remains compliant with framework requirements and public sector procurement obligations.
• Identify opportunities to improve framework administration processes and maintain best practice documentation.

Skills

Admin experience

Organisational skills

Attention to detail

Excel

CRM systems

Communication skills

Independent worker

Public sector frameworks

Tools

CRM systems

Databases

Job description

Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.

Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.

Due to continued growth, we are hiring a Framework Coordinator to support the administration, maintenance, and ongoing management of Phoenix's framework agreements. This role will help ensure our framework information remains accurate, compliant, and up to date, while supporting teams across the business to make effective use of our public sector routes to market.

What will you be doing?

• Maintain accurate records of Phoenix's framework agreements, including key dates, documentation, reporting requirements, and renewal activity.
• Monitor active frameworks for new opportunities, mini-competitions, call-offs, and upcoming procurements.
• Ensure framework submissions, documentation, and compliance requirements are completed accurately and on time.
• Maintain framework libraries, templates, case studies, CVs, policies, accreditations, and supporting evidence.
• Track framework activity, submissions, wins/losses, and pipeline information across relevant systems.
• Support Bid, Sales, Commercial, Legal, and Operational teams by gathering information and coordinating framework-related activities.
• Keep framework and opportunity information up to date within CRM and business systems.
• Support framework reporting, audits, and compliance activities.
• Assist with the onboarding of new frameworks and the renewal of existing agreements.
• Help ensure Phoenix remains compliant with framework requirements and public sector procurement obligations.
• Identify opportunities to improve framework administration processes and maintain best practice documentation.

Why should you apply?

At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on.

We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.

When you join Phoenix, you can expect:

• A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback.
• Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.
• A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens.
• A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are.
• Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities.
• Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise.

We believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it.

The right person for this role will be highly organised, detail orientated, and comfortable managing multiple priorities. You'll enjoy working with information, documentation, and processes, ensuring everything is accurate, up to date, and compliant. Experience within a bids, sales support, procurement, commercial, contracts, or administration environment would be beneficial, although direct framework experience is not essential.

You'll be confident communicating with colleagues across the business, able to coordinate information from multiple stakeholders, and proactive in following tasks through to completion. Most importantly, you'll be eager to learn and develop your knowledge of public sector frameworks and procurement processes.

Key Skills & Experience:

• Experience in an administrative, coordinator, sales support, bids, procurement, contracts, or commercial support role.
• Strong organisational skills with the ability to manage multiple deadlines and priorities.
• Excellent attention to detail and commitment to maintaining accurate records.
• Good Microsoft Excel and Microsoft Office skills.
• Comfortable working with databases, CRM systems, or business management platforms.
• Ability to gather, organise, and manage information from multiple stakeholders.
• Strong written and verbal communication skills.
• Proactive and able to work independently while knowing when to seek guidance.
• An interest in public sector procurement, frameworks, contracts, or compliance.
• Experience working with public sector frameworks or bids would be advantageous but is not essential.

Practical stuff

Where is the role based?

Primary location is our HQ in Pocklington (YO42) with 2 days per week in the office

How many interviews?

Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person.

What are the benefits?

You can read about the benefits on offer here

BPSS Check

As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person.

Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself.

We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.

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