Project Manager

Phoenix Software; Pocklington; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

Phoenix Software is hiring a Project Manager to lead end-to-end ITAM projects and service delivery across public sector engagements in the UK. You will own delivery, manage multi-workstream portfolios, and build strong stakeholder relationships to achieve client outcomes.

Based in the HQ in Pocklington with a hybrid pattern (circa 2 days in the office), you’ll develop project plans, monitor risks, resources and costs, and drive governance through reviews and reporting.

Qualifications

• Experience coordinating or managing projects within a customer-focused environment.
• Ability to manage multiple priorities and deliverables.

Responsibilities

• Lead the end-to-end delivery of projects and managed services across a portfolio of customers.
• Act as the primary point of contact for customers and internal stakeholders, building relationships and delivering high-quality service.
• Develop and maintain project plans, schedules, resource forecasts and delivery roadmaps.
• Manage project risks, issues, dependencies and change requests to ensure successful outcomes.
• Coordinate consultant resources and monitor project progress, costs and utilisation.
• Lead customer meetings, service reviews and project governance activities.
• Produce clear and concise project reporting for customers and senior stakeholders.
• Support service improvement initiatives, new service offerings and bid activities.
• Take ownership of escalated or at-risk projects, driving resolution and recovery.

Skills

Project coordination

Stakeholder management

Budgeting & finance

Risk management

MS Office (Excel/PowerPoint)

Job description

Overview of the role

Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.

Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.

Due to continued growth, we are hiring a Project Manager to be responsible for the end-to-end management and delivery of IT Asset Management (ITAM) projects and project-based services across customer engagements

What will you be doing?

This is an opportunity to work in a highly visible delivery role where you'll have real ownership, influence customer outcomes, and play a key part in the growth of our services. No two days are the same, making it ideal for someone who enjoys balancing multiple workstreams, building relationships and finding solutions to complex delivery challenges.

• Lead the end-to-end delivery of projects and managed services across a portfolio of customers.

• Act as the primary point of contact for both customers and internal stakeholders, building strong relationships and delivering a high-quality service.

• Develop and maintain project plans, schedules, resource forecasts and delivery roadmaps.

• Manage project risks, issues, dependencies and change requests to ensure successful outcomes.

• Coordinate consultant resources and monitor project progress, costs and utilisation.

• Lead customer meetings, service reviews and project governance activities.

• Produce clear and concise project reporting for customers and senior stakeholders.

• Support service improvement initiatives, new service offerings and bid activities.

• Take ownership of escalated or at-risk projects, driving resolution and recovery.

Why should you apply?

At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on.

We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.

When you join Phoenix, you can expect:

• A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback.

• Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.

• A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens.

• A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are.

• Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities.

• Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise.

We believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it.

Take a look at our Culture Blueprint to get a real sense of who we are.

What are we looking for?

You’ll be a highly organised and proactive project professional who is comfortable working independently and taking ownership of outcomes.

You’ll bring:

• Either experience coordinating or managing projects within a customer focused industry OR experience working with ITAM in a technical capacity with an interest in moving into a project-based role.

• Excellent organisational skills and the ability to manage multiple priorities simultaneously.

• Confidence making decisions and working with minimal supervision.

• Strong stakeholder management and communication skills.

• Experience managing project finances, resources, risks and reporting.

• A practical, solutions-focused mindset and the ability to navigate ambiguity.

• Strong Microsoft Office skills, particularly Excel, Word and PowerPoint.

Practical stuff

Where is the role based?

Primary location is our HQ in Pocklington (YO42), this is a hybrid role with circa 2 days per week in the office.

How many interviews?

Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person.

What are the benefits?

You can read about the benefits on offer here

*Important* BPSS Check

As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check

Have you made it this far? If you’re still reading, we think there’s a strong chance you might be our kind of person.

Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself.

We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.