Delivery Manager

Phoenix Software; Pocklington; On-site; GBP 55,000 - 90,000; Full time

Job summary

Phoenix Software in the UK is seeking a Delivery Manager to lead complex change initiatives across multiple teams, ensuring outcomes are delivered on time and within budget. The role focuses on strong stakeholder engagement, coaching cross-functional teams, and promoting agile practices.

The position is hybrid, based at our Pocklington HQ with occasional office attendance. If you excel at delivering value, managing dependencies, and driving continuous improvement in a public-sector–facing

Qualifications

• Proven experience in a Delivery Manager, Project Manager or similar role.
• Strong leadership and stakeholder management skills.
• Experience delivering complex initiatives in Agile environments.
• Knowledge of Agile frameworks such as Scrum, Kanban or SAFe.
• Ability to manage multiple priorities, risks and dependencies.
• Strong problem-solving, communication and decision-making skills.
• Experience using delivery tools such as Jira and Confluence.
• Track record of delivering outcomes on time, within budget and to a high standard.

Responsibilities

• Lead the successful delivery of products, projects and change initiatives on time, within scope and budget.
• Manage delivery plans, priorities, dependencies, risks and resources across multiple teams.
• Drive adoption and continuous improvement of Agile delivery practices.
• Lead, coach and support cross-functional teams to foster high-performing, customer-focused culture.
• Build strong relationships with stakeholders, providing clear communication and updates.
• Coordinate release planning and delivery activities for business and tech changes.
• Use data and metrics to monitor performance and inform decisions.
• Identify and resolve delivery blockers to maintain momentum.
• Support resource and capacity planning to balance demand.
• Ensure delivery activities comply with governance, standards and policies.

Skills

Agile delivery leadership

Stakeholder management

Delivery management

Jira

Confluence

Scrum

Kanban

SAFe

Risk management

Cross-functional teamwork

Tools

Jira

Confluence

Job description

Overview of the role

Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.

Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.

Due to continued growth, we have identified the need for a brand-new role within the business and are hiring Delivery Manager. This role will deliver complex change initiatives, driving successful outcomes through strong stakeholder engagement, delivery leadership and continuous improvement.

What will you be doing?

• Lead the successful delivery of products, projects and change initiatives, ensuring outcomes are achieved on time, within scope and budget.
• Manage delivery plans, priorities, dependencies, risks and resources across multiple teams and workstreams.
• Drive the adoption and continuous improvement of Agile delivery practices, promoting effective planning, prioritisation and collaboration.
• Lead, coach and support cross-functional teams, fostering a high-performing and customer-focused culture.
• Build strong relationships with stakeholders, providing clear communication, reporting and delivery updates.
• Coordinate release planning and delivery activities to ensure successful implementation of business and technology changes.
• Use data, metrics and insights to monitor performance, inform decision-making and improve delivery outcomes.
• Identify and resolve delivery challenges, risks and blockers, ensuring momentum is maintained and objectives are achieved.
• Support resource and capacity planning to balance demand and maximise team effectiveness.
• Ensure delivery activities comply with organisational governance, standards and policies.

Why should you apply?

At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on.

We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.

When you join Phoenix, you can expect:

• A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback.
• Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.
• A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens.
• A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are.
• Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities.
• Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise.

We believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it.

Take a look at our Culture Blueprint to get a real sense of who we are.

What are we looking for?

Experienced Delivery Manager with a proven track record of leading Agile teams, delivering complex change initiatives, and driving successful outcomes through strong stakeholder engagement, delivery leadership and continuous improvement.

Key Skills & Experience:

• Proven experience in a Delivery Manager, Project Manager or similar role.
• Strong leadership and stakeholder management skills.
• Experience delivering complex initiatives in Agile environments.
• Knowledge of Agile frameworks such as Scrum, Kanban or SAFe.
• Ability to manage multiple priorities, risks and dependencies.
• Strong problem-solving, communication and decision-making skills.
• Experience using delivery tools such as Jira and Confluence.
• Track record of delivering outcomes on time, within budget and to a high standard.

Practical stuff

Where is the role based?

Primary location is our HQ in Pocklington (YO42). This is a hybrid role with office attendance around once per week.

How many interviews?

Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person.

What are the benefits?

You can read about the benefits on offer here.

*Important* BPSS Check

As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person.

Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself.

We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.