Frailty Admin Assistant | NHS & Flexible Hours

Merseywestlancs; Sefton; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Pension scheme

27 days annual leave (pro rata)

NHS discounts

Job summary

Mersey West Lancashire NHS Trust invites applications for a Frailty Administration Assistant to support Southport and Whiston Hospitals. You will be the first point of contact, providing a friendly, efficient service while handling confidential information and coordinating patient attendance for virtual wards and community responses.

The role requires computer literacy and familiarity with EMIS/Careflow; driving is expected.

Qualifications

• Educated to GCSE level or NVQ Level 2 and/or equivalent experience.
• NVQ 3 in Customer Care or equivalent knowledge through training and experience.
• Previous clerical experience and ability to deal with the public.

Responsibilities

• Support the frailty admin team in coordinating patient attendance and admissions.
• Type follow-up letters for the clinical team.
• Maintain patient records in EMIS/Careflow and other systems.
• Handle ad-hoc clerical duties and diary management.
• Ensure confidentiality and data protection in all tasks.

Skills

Communication

Driving

Computer literacy

Education

GCSE level/NVQ Level 2

NVQ 3 in Customer Care

Tools

EMIS

Careflow

Careflow Connect

Excel

Job description

Mersey West Lancashire NHS Trust invites applications for a Frailty Administration Assistant to support Southport and Whiston Hospitals. You will be the first point of contact, providing a friendly, efficient service while handling confidential information and coordinating patient attendance for virtual wards and community responses.

The role requires computer literacy and familiarity with EMIS/Careflow; driving is expected.