Frailty Admin Assistant — Flexible Hours & Patient Focus

Mersey and West Lancashire Teaching Hospitals NHS Trust; Knowsley, Sefton; On-site; GBP 19,000 - 23,000; Full time

Job summary

Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking a Frailty Administration Assistant to be the first point of contact for service users and to provide administrative support across Frailty services.

The role involves coordinating attendance/admissions for the Virtual Frailty Ward and Urgent Community Response at multiple sites, maintaining up-to-date records, and assisting clinical staff with appointments and community visits in a busy, patient-focused environment.

Qualifications

• Educated to GCSE level or equivalent and/or experience.
• NVQ 3 in Customer Care or equivalent knowledge.

Responsibilities

• Monitor patient appointments and community visits.
• Type follow up letters for the clinical team.
• Update EMIS / Careflow and spreadsheets with patients data.
• Ad-hoc clerical duties including MDT participation and meetings.

Skills

GCSE/NVQ2 qualification

NHS experience

Medical terminology

Customer service

Education

GCSE/NVQ2

NVQ 3 in Customer Care

Tools

Microsoft Word

Microsoft Excel

EMIS

Careflow

Job description

Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking a Frailty Administration Assistant to be the first point of contact for service users and to provide administrative support across Frailty services.

The role involves coordinating attendance/admissions for the Virtual Frailty Ward and Urgent Community Response at multiple sites, maintaining up-to-date records, and assisting clinical staff with appointments and community visits in a busy, patient-focused environment.