Founding Strategy & Operations Lead — Scale Onboarding

ClaimSorted; Greater London; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Annual leave 28 days

Remote work days

Private medical insurance

Pension

Company offsites

Promotion track

Job summary

ClaimSorted is building a scalable onboarding framework to move partners from contract to live claims, coordinating across Sales, Claims, Product and Account Management. The Founding Strategy & Operations Lead will own the onboarding journey and ensure partners are embedded and well served as the company grows.

The role requires leading cross‑functional collaboration to simplify integrations and to drive faster onboarding with region-specific adaptations. London office, full-time.

Qualifications

• 5+ years in operations, implementation or consulting at a high-growth startup, tech firm or consultancy.
• Demonstrated experience working directly with external Partners or clients.
• Track record of implementing systems and processes across multiple regions.
• Experience leading system integrations or technology rollouts for external clients.

Responsibilities

• Build a clear, structured onboarding process from Sales through setup to Account Management.
• Own onboarding coordination so responsibilities are clearly defined.
• Simplify Partner integrations and lead the setup of tech-enabled capabilities.
• Translate onboarding learnings to the Product team to speed future implementations.

Skills

Operations experience

Partner management

Cross-functional coordination

Process improvement

Communication skills

Job description

ClaimSorted is building a scalable onboarding framework to move partners from contract to live claims, coordinating across Sales, Claims, Product and Account Management. The Founding Strategy & Operations Lead will own the onboarding journey and ensure partners are embedded and well served as the company grows.

The role requires leading cross‑functional collaboration to simplify integrations and to drive faster onboarding with region-specific adaptations. London office, full-time.