Founding Customer Success Leader – AI SaaS (London)

Maxwell Bond; Greater London; Vor Ort; GBP 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Competitive base + commissions

Zusammenfassung

Maxwell Bond is partnering with an exciting early-stage AI SaaS company in London to hire a Founding Customer Success Manager. You will own the customer journey from onboarding to renewal for mid‑market and enterprise accounts, building the CS function from the ground up with autonomy and strategic influence.

You’ll lead relationship management with a commercial mindset to drive retention, renewals, upsell and cross‑sell, while shaping CS playbooks, processes and systems that scale as the

Qualifikationen

• Experience in Customer Success or Account Management.
• Proven track record of retaining and growing accounts.
• Experience with mid‑market and/or enterprise clients and senior stakeholders.
• Strong commercial mindset focused on renewals, retention, upselling and expansion.
• Understanding of SEO, content, digital marketing or broader marketing strategies.
• Excellent communication and ability to build credibility with customers.
• Ability to work autonomously in a fast‑moving environment.
• Desire to build processes and playbooks from scratch.
• Willingness to work 5 days a week from the London office (Tower Bridge).

Aufgaben

• Own the end‑to‑end customer lifecycle from onboarding to renewal and expansion.
• Build deep, long‑term relationships with mid‑market and enterprise customers.
• Drive retention, renewals, upsell and account expansion.
• Lead QBRs and strategic reviews with customers.
• Develop understanding of customers' objectives across SEO, content and broader marketing strategies.
• Identify opportunities to improve outcomes and product adoption.
• Act as the voice of the customer to inform Product, GTM and the business.
• Create and refine Customer Success processes and playbooks from scratch.
• Collaborate with Sales, Product and Marketing for a cohesive customer experience.

Kenntnisse

Customer Success

Account Management

Mid‑market/Enterprise

Renewals/Upsell

SEO & Digital Marketing

Communication

Autonomy

Builder Mindset

Jobbeschreibung

Maxwell Bond is partnering with an exciting early-stage AI SaaS company in London to hire a Founding Customer Success Manager. You will own the customer journey from onboarding to renewal for mid‑market and enterprise accounts, building the CS function from the ground up with autonomy and strategic influence.

You’ll lead relationship management with a commercial mindset to drive retention, renewals, upsell and cross‑sell, while shaping CS playbooks, processes and systems that scale as the