Founding CS Leader — UK, AI Adoption & Growth

Dust; Greater London; On-site; GBP 90,000 - 150,000; Full time

Job summary

Dust is hiring a Founding Customer Success Lead/Manager for the UK market. This high-ownership role will build a market and CS function from London HQ, guiding strategic customers from experimentation to broad, measurable AI adoption.

You will own the full journey from executive alignment to renewal and expansion, developing playbooks and operating rhythms while shaping Dust’s CS approach with cross-functional teams.

Qualifications

• 8+ years in Customer Success, account management, consulting, or related roles.
• Proven ability to own and grow strategic enterprise accounts.
• Experience aligning with C-level and VP-level stakeholders.
• Track record of renewals, expansion, and measurable outcomes.
• Ability to build and improve CS processes, playbooks, or operating models.

Responsibilities

• Own a portfolio of strategic enterprise customers and build durable relationships across executives and leaders.
• Define AI strategy with executive alignment and translate into meaningful business outcomes.
• Lead complex journeys from kickoff through adoption, renewal, and expansion.
• Drive measurable value and communicate outcomes like time/cost savings and faster execution.
• Lead executive business reviews and tie product usage to business impact.
• Support enterprise-wide change management and rollout planning.
• Identify expansion opportunities and partner with Sales for growth.
• Coordinate internal resources to deliver a cohesive customer experience.

Skills

8+ years CS/AM/consulting

Executive stakeholder management

C-level/VP engagement

Strategic account growth

Cross-functional coordination

Executive communication (English)

Job description

Dust is hiring a Founding Customer Success Lead/Manager for the UK market. This high-ownership role will build a market and CS function from London HQ, guiding strategic customers from experimentation to broad, measurable AI adoption.

You will own the full journey from executive alignment to renewal and expansion, developing playbooks and operating rhythms while shaping Dust’s CS approach with cross-functional teams.