Founder-Facing Growth & Onboarding Lead

Jobs in Fitness; Greater London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

Jobs in Fitness is seeking a founder-facing Customer Growth Manager in East London. The role oversees key corporate relationships from onboarding through retention, reactivation and growth, building scalable systems to support the process at scale.

The position sits at the intersection of customer success, account management, commercial growth and operations, working directly with the founders to shape how a fast-growing fundraising platform serves its customers.

Qualifications

• Experience in customer success or account management.
• B2B sales or customer growth experience.
• Experience in SaaS/fintech or marketplace businesses.
• CRM or lifecycle marketing experience.

Responsibilities

• Own relationships with key corporate customers and drive adoption, retention and growth.
• Build onboarding, account management and reactivation processes.
• Use AI and automation to improve customer experience and internal efficiency.
• Create scalable CRM processes and customer journeys.

Skills

Customer success

Account management

Commercial growth

Operations

CRM

Lifecycle marketing

Job description

Jobs in Fitness is seeking a founder-facing Customer Growth Manager in East London. The role oversees key corporate relationships from onboarding through retention, reactivation and growth, building scalable systems to support the process at scale.

The position sits at the intersection of customer success, account management, commercial growth and operations, working directly with the founders to shape how a fast-growing fundraising platform serves its customers.