Health Tech: Customer Success & Onboarding Lead

Jumpstart; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Jumpstart in London is hiring a Customer Success & Onboarding Manager to lead onboarding for clinics and practices on our health tech platform. You will own customer health and retention after go-live, ensuring clinics derive value quickly and consistently.

You will act as the voice of the customer inside the product team, translating feedback into improvements. The role requires startup or scaleup experience and 3-5 years in customer success or onboarding, with a hybrid work pattern (Mondays,

Qualifications

• 3-5 years' work experience
• You've worked at a startup or scaleup

Responsibilities

• Onboard new clinics and practices onto the platform
• Own customer health and retention after go-live
• Be the voice of the customer inside the product team

Job description

Jumpstart in London is hiring a Customer Success & Onboarding Manager to lead onboarding for clinics and practices on our health tech platform. You will own customer health and retention after go-live, ensuring clinics derive value quickly and consistently.

You will act as the voice of the customer inside the product team, translating feedback into improvements. The role requires startup or scaleup experience and 3-5 years in customer success or onboarding, with a hybrid work pattern (Mondays,