Fostering Assessment Admin – Hybrid, Impactful Support

Birmingham Children's Trust; Birmingham; Hybride; GBP 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Annual leave 30 days

Free on-site parking

Employee benefits scheme

Hybrid working policy

Local Government pension scheme

Résumé du poste

Birmingham Children's Trust is seeking a proactive Business Support Administrator to provide end-to-end administrative support to the Fostering Assessment Team within a centralised, flexible service.

You will coordinate foster carer applications, maintain records and support Social Workers and partner agencies to deliver an effective fostering assessment service, with a focus on timely processing and high-quality customer service.

Qualifications

• Experience providing high-quality administrative support in a busy environment.
• Strong organisational skills and ability to manage multiple tasks and priorities.
• Excellent written and verbal communication skills.
• Experience using Microsoft Office applications including Word, Excel, Outlook and Teams.
• Able to maintain accurate records and manage confidential information.
• Strong attention to detail and ability to produce accurate work to tight deadlines.
• Ability to build positive working relationships with colleagues, applicants and stakeholders at all levels.

Responsabilités

• Providing administrative support throughout the fostering assessment process.
• Coordinating and monitoring prospective foster carer applications from initial enquiry through to completion of assessment.
• Maintaining accurate and up-to-date records on the Trust's case management systems.
• Preparing, collating and distributing documents, midpoint reviews, reports and correspondence.
• Scheduling meetings, interviews and appointments for applicants and practitioners.
• Liaising professionally with prospective foster carers, Social Workers and partner agencies.
• Monitoring workflow processes and ensuring actions are completed within statutory and service timescales.
• Supporting the team with data management, reporting requirements and performance information.
• Providing excellent customer service and responding to enquiries in a timely and professional manner.

Connaissances

Administrative support

Organisational skills

Communication skills

Microsoft Office

Records management

Attention to detail

Customer service

Outils

Word

Excel

Outlook

Teams

Description du poste

Birmingham Children's Trust is seeking a proactive Business Support Administrator to provide end-to-end administrative support to the Fostering Assessment Team within a centralised, flexible service.

You will coordinate foster carer applications, maintain records and support Social Workers and partner agencies to deliver an effective fostering assessment service, with a focus on timely processing and high-quality customer service.