Forward Deployed Engineer

GNX Consulting SRL; Greater London; On-site; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Daily team lunch

Specialty coffee

Roof terrace

On-site showers

AI tooling budgets

API budgets

Job summary

GNX Consulting SRL in London is seeking a Forward Deployed Engineer who owns enterprise accounts end-to-end, turning complex workflows into platform solutions. You’ll be the first contact for customers and their trusted counterpart.

You will run weekly sessions, drive adoption, configure the platform, translate needs into roadmap feedback, and even ship UI fixes or small features when required. This is a high-responsibility role that partners with the CTO.

Qualifications

• 2-5 years of experience doing something hard and impressive.
• Real commercial instinct: you've sold, negotiated, or owned customer outcomes.
• Comfort being the single point of accountability when something is on fire.

Responsibilities

• Own strategic accounts: adoption, expansion, renewal - the whole thing
• Run weekly working sessions with senior stakeholders; drive the agenda, close the loop
• Configure the platform to fit each customer's reality
• Manage the async cadence: emails, follow-ups, status updates, internal escalations
• Translate customer needs into prioritised product feedback that actually changes the roadmap
• Hold your own in procurement, security review, and contract conversations
• Ship code with Claude Code - when a customer needs a UI fix, a small feature, or a bug squashed

Skills

Customer-facing

Commercial negotiation

Account ownership

Platform configuration

Ship code

Tools

Claude Code

Job description

As a Forward Deployed Engineer, you own enterprise accounts end-to-end and get your hands dirty with related development. You're the first person customers call and their trusted counterpart. You sit across the table from CSOs, VPs of Risk, and heads of compliance, and you turn their messiest workflows into something that runs on the platform.

Expect roughly one to two customer meetings per week per account, plus the async work around it - driving adoption, configuring the platform, chasing requirements, helping decide what features to implement and implementing them. You'll own a dozen-plus accounts at any given time.

This is the closest thing to a founding-team role outside the founders. You'll partner directly with the CTO to help shape what the company becomes.

What you'll do

• Own strategic accounts: adoption, expansion, renewal - the whole thing
• Run weekly working sessions with senior stakeholders; drive the agenda, close the loop
• Configure the platform to fit each customer's reality
• Manage the async cadence: emails, follow-ups, status updates, internal escalations
• Translate customer needs into prioritised product feedback that actually changes the roadmap
• Hold your own in procurement, security review, and contract conversations
• Ship code with Claude Code - when a customer needs a UI fix, a small feature, or a bug squashed, you do it; you don't need to be an engineer today, but you need to want to ship by month three

What you bring

• 2-5 years of experience doing something hard and impressive
• Real commercial instinct: you've sold, negotiated, or owned customer outcomes in a way you can point to
• Comfort being the single point of accountability when something is on fire

Bonus: solutions architect, deployment strategist, or customer engineer background at a technical enterprise company experience at a Series A/B enterprise startup (GRC, cyber, or legal tech in particular) background in risk, compliance, or financial services software development experience

Working here

• King's Cross, London (Gridiron building) - in-person by default, flexibility for days that need it
• Daily team lunch, specialty coffee, roof terrace, on-site showers, serious AI tooling and API budgets
• Three-stage interview: behavioural phone screen, commercial-technical phone screen, paid on-site work trial - under two weeks from first conversation