Forward Deployed Engineer

Tungsten Automation; Greater London; On-site; GBP 95,000 - 130,000; Full time

Job summary

Tungsten Automation in London is seeking a Forward Deployed Engineer to partner with strategic enterprise customers, aligning technical solutions with business outcomes and driving churn prevention through high-value configurations and proactive health checks.

You will collaborate with Product and Engineering, lead renewal-focused initiatives, and translate complex tech to executives while traveling up to 30–40% for on-site workshops and engagements.

Qualifications

• Bachelor's degree in software engineering, CS, or related technical field.
• 5+ years in highly technical, customer-facing roles.
• Deep expertise in enterprise software architecture, API integrations, cloud infrastructure.
• Excellent oral and written communication and presentation skills.
• Ability to translate complex concepts to engineers and executives.
• Proven track record in navigating complex IT environments.
• Experience prompting AI systems and assessing output quality.
• Willingness to travel up to 30–40%.

Responsibilities

• Act as the technical vanguard for strategic accounts, ensuring rapid time-to-value.
• Operate within Renewal SWAT teams for at-risk accounts.
• Enable executive sponsorship programs with deep technical insights.
• Map technical milestones to business success criteria for QBRs.
• Monitor system performance and telemetry to preempt outages.
• Deliver enablement and training to client engineering teams.
• Collaborate with Product and Engineering to relay client feedback.
• Serve as primary escalation point for complex issues.
• Take initiative across engagements with accountability.

Skills

Customer-facing roles

Cloud infrastructure

API integrations

AI systems prompting

Technical architecture

Travel readiness

Education

Bachelor's degree in software engineering, computer information systems, or a related technical field

Job description

Forward Deployed Engineer - Churn Prevention

Tracking Code

E26-095

Job Location

Pountney Hill House, 6 Laurence Pountney Hill, London,

Job Level

Not Applicable

Category

Professional Services

Position Type

Full-Time/Regular

Job Purpose Working with the SVP Professional Services, the Forward Deployed Engineer (FDE) embeds directly with strategic enterprise customers to bridge the gap between complex technical solutions and overarching business outcomes. The FDE acts as a highly technical, customer-facing architect who ensures successful implementation, deep product adoption, and proactive churn prevention by maximizing the platform's value within the client's unique technical ecosystem.

Key Responsibilities

• Act as the technical vanguard for strategic accounts, ensuring rapid time-to-value, seamless integration, and long-term platform stability.
• Operate within Specialized Renewal "SWAT" Teams: Conduct proactive system health checks, complex configuration tune-ups, and architectural optimizations for at-risk accounts or those with upcoming renewals, ensuring the platform runs at peak efficiency.
• Enable Executive Sponsorship Programs: Equip internal executive sponsors with deep technical insights, architecture roadmaps, and telemetry data to facilitate high-level, peer-to-peer alignment and unblock technical escalations.
• Drive Value Realization: Map technical milestones and system outputs directly to the customer's original business success criteria, providing concrete data and technical narratives for Quarterly Business Reviews (QBRs).
• Leverage Customer Success Telemetry: Continuously monitor real-time system performance, API error rates, and usage telemetry to proactively identify, troubleshoot, and resolve technical bottlenecks before they impact the customer experience or elevate into churn risks.
• Deliver Continuous Enablement and Training: Act as the ultimate subject matter expert to the client's engineering and operations teams, providing targeted "train-the-trainer" sessions, custom technical documentation, and best practices to mitigate knowledge loss resulting from client staff turnover.
• Collaborate closely with internal Product and Engineering teams, routing customer feedback, edge-case requirements, and integration challenges directly into the product development lifecycle.
• Serve as the primary escalation point for complex, high-stakes technical issues that fall outside standard support workflows, ensuring rapid resolution and maintaining customer trust.
• Take initiative and ownership across engagements, demonstrating accountability and a strong propensity toward change and process improvement.
• Utilize AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards

While the job description describes what is anticipated as the requirements of a position, the job requirements are subject to change based upon any changing needs and requirements of the business.

Required Experience

Qualifications

• A bachelor's degree in software engineering, computer information systems, or a related technical field.
• 5+ years of experience in highly technical, customer-facing roles (e.g., Forward Deployed Engineering, Solutions Architecture, Implementation Engineering).
• Deep technical expertise in enterprise software architecture, API integrations, cloud infrastructure, and complex data workflows.
• Excellent oral and written communication and presentation skills.
• Ability to translate complex technical concepts to both hands-on engineering teams and C-level business executives.
• A commitment to consistently exceed the customer's expectations.
• Proven track record of navigating complex IT environments and successfully driving enterprise software adoption.
• Skills in prompting AI systems and assessing output quality.
• Ability to leverage AI to ideate, develop and scale to the needs of the department.
• Availability to travel, as needed (typically up to 30-40% for strategic on-site customer engagements and architecture workshops).

Tungsten Automation Corporation is an Equal Opportunity Employer M/F/Disability/Vets