Forest Retreat F&B Assistant - Café & Guest Service

FOREST HOLIDAYS LIMITED; Coleford; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Holiday allowance

5% quarterly bonus

Enhanced parental leave

Long service awards

Health & wellbeing platform

Pension scheme

Volunteer days (two)

Subsidised meals

Life assurance

Wellbeing events

Staff discounts

Job summary

Forest Holidays Limited seeks a Food and Beverage Assistant to help run the Forest Retreat café and retail hub at the Forest of Dean. You will welcome guests, take orders, serve food and drinks, and ensure high standards of cleanliness and service in a stunning woodland setting.

The role involves cash handling, working across shifts, and supporting stock and events while delivering Forest Feeling to guests in all weather conditions.

Qualifications

• Experience in a customer-facing role (hospitality or retail preferred).
• Great communication and interpersonal skills.
• A friendly and approachable attitude.
• Attention to detail and pride in maintaining high standards.
• A flexible approach to working across different tasks and shifts.
• A love for working in beautiful outdoor settings, come rain or shine!

Responsibilities

• Welcome guests warmly and provide exceptional customer service throughout their stay.
• Prepare and serve food and drinks in our café.
• Maintain cleanliness and hygiene standards in all areas.
• Support stock control, restock shelves, and assist with deliveries.
• Operate tills, handle payments, and follow cash handling procedures.
• Work as part of a close‑knit team to ensure smooth daily operations.
• Ensure compliance with all health & safety and food hygiene regulations.
• Assist with the set‑up and running of events and activities where required.

Skills

Customer service

Communication

Teamwork

Flexibility

Job description

Forest Holidays Limited seeks a Food and Beverage Assistant to help run the Forest Retreat café and retail hub at the Forest of Dean. You will welcome guests, take orders, serve food and drinks, and ensure high standards of cleanliness and service in a stunning woodland setting.

The role involves cash handling, working across shifts, and supporting stock and events while delivering Forest Feeling to guests in all weather conditions.