Food Store Customer Assistant — Fast-Paced, Digital-Savvy

Marks and Spencer; Chippenham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service in a high-pressure retail environment. You’ll use our digital tools to help customers, promote products, and work closely with the team to meet peak demand.

The role requires a resilient, upbeat attitude, a willingness to work across store areas, and a passion for food product knowledge. Join us and help drive exceptional shopper experiences.

Qualifications

• Provide friendly, proactive customer service in a fast-paced Food department.
• Demonstrate resilience and a can-do attitude in a high-pressure retail environment.
• Be confident in using digital tools to assist customers and complete transactions.

Responsibilities

• Deliver five-star service at pace on the shop floor.
• Promote and upsell products across the Food range.
• Utilise Sparks and in-store devices to help customers find products and complete purchases.
• Support across different areas of the store to meet customer demand.

Skills

Customer service

Team player

Digital literacy

Tools

Sparks

POS devices

Job description

Marks & Spencer is seeking a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service in a high-pressure retail environment. You’ll use our digital tools to help customers, promote products, and work closely with the team to meet peak demand.

The role requires a resilient, upbeat attitude, a willingness to work across store areas, and a passion for food product knowledge. Join us and help drive exceptional shopper experiences.