Food Service Assistant

Fenwick Limited; Newcastle upon Tyne; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25% colleague discount

Annual leave 28-33 days

Birthday day off

WeCare wellbeing

Perks discounts & cashback

Pension

Job summary

Fenwick Limited in Newcastle is recruiting Front of House team members to deliver the renowned hospitality our customers expect when visiting Fenwick Newcastle.

You will provide warm, authentic service, keep the restaurant clean and tidy, and share knowledge of the menu with guests. There are no late-night shifts, offering a rare work‑life balance.

Qualifications

• Customer-facing experience desirable but not essential.
• Adaptable to changing demands and fast-paced environment.
• Passion for hospitality and willingness to learn.
• Excellent communication and strong interpersonal skills.

Responsibilities

• Provide warm, authentic service to diners.
• Keep the restaurant clean and tidy.
• Share knowledge of the menu with guests.

Skills

Customer-focused

Adaptable

Excellent communication

Interpersonal skills

Job description

Do you have what it takes to join our team as one of our Front of House team members? We are looking for people who are dynamic and driven who will help ensure our customers experience our famous hospitality when visiting our restaurants in Fenwick Newcastle!

Unlike many roles in hospitality, our roles do not include late night working giving a rare and much sought after, work life balance.

Our Front of House team members enrich our customers' experience whilst dining with us, ensuring our customers leave with a lasting impression. The team provides authentic and natural service, working together to ensure the restaurant is clean and tidy and sharing knowledge of the menu with customers.

We are currently recruiting for the following contracts:

• 36.5 hours per week - Fuego (Fixed Term Contract until end of Dec 26/Jan 27)

About the Candidate

We look for warm and welcoming people, who are adaptable, courageous, innovative, and goal-orientated to join us on our exciting journey. As well as these key characteristics, this role also requires some specific skills and experience to succeed.

• A proven track record in a customer-facing role within a similar business is desirable, but not essential
• Adaptable to changing demands and able to maintain a positive attitude in a fast-paced environment
• Demonstrates a passion for the hospitality industry and a willingness to learn and grow within the role
• Excellent communication and strong interpersonal skills are essential for this role

When you join Fenwick, you'll receive;

• 25% Colleague Discount (across most areas)
• 28 days annual leave increasing by 1 day each year to a maximum of 33 days (pro rata for part time colleagues)
• Birthday day - 1 additional day off in the month of your birthday
• WeCare - 24/7 GP, mental health support service, get fit schemes and more
• 'Perks*' - a great way to get discounts, exclusive deals and cashback
• Pension scheme

About Fenwick

Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us.

Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres.

In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!