Food Retail Assistant — Frontline & Flexible Hours

Marks & Spencer Plc; Cramlington; On-site; GBP 12,000 - 18,000; Part time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant for our Food section. You will be on the frontline, delivering five-star service under pressure and helping customers find and buy our newest food products.

You should be ready to roll up your sleeves, work across different store areas, and use Sparks App to enhance the customer experience while staying energetic and team-focused during peak hours.

Qualifications

• Experience in retail customer service is preferred.
• Willingness to learn product knowledge and assist customers effectively.
• Able to operate digital tools and in-store devices to enhance the shopping experience.

Responsibilities

• Greet and assist customers, answer questions and upsell products.
• Maintain store standards and keep shelves well stocked.
• Use Sparks App and store devices to support customer needs.
• Be flexible to work across different store areas and shifts.

Skills

Customer service

Cash handling

Product knowledge

Tools

Sparks App

Job description

Marks & Spencer Plc is seeking a Customer Assistant for our Food section. You will be on the frontline, delivering five-star service under pressure and helping customers find and buy our newest food products.

You should be ready to roll up your sleeves, work across different store areas, and use Sparks App to enhance the customer experience while staying energetic and team-focused during peak hours.