Food Frontline Customer Assistant - Fast-Paced & Flexible

Marks and Spencer; Frome; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer is hiring a Customer Assistant in Food to be at the frontline of our busy store. You’ll deliver five-star service at pace, and actively promote and sell our latest food products.

You’ll thrive in a high‑pressure environment, stay sharp when the store is busiest, and work across store areas with a flexible, team‑oriented approach. Digital tools like Sparks App will support you in helping customers find what they want.

Qualifications

• Experience delivering five-star service in a fast-paced retail environment.
• Ability to thrive under pressure and meet customer demand.
• Proactive and ready to use digital tools to assist customers.

Responsibilities

• Deliver excellent customer service at the frontline of M&S Food.
• Assist customers, answer questions and promote products.
• Work across store areas as needed and adapt to busy periods.
• Use Sparks App and in-store devices to enhance the shopping experience.

Skills

Customer service

Teamwork

Digital literacy

Flexibility

Tools

Sparks App

Job description

Marks & Spencer is hiring a Customer Assistant in Food to be at the frontline of our busy store. You’ll deliver five-star service at pace, and actively promote and sell our latest food products.

You’ll thrive in a high‑pressure environment, stay sharp when the store is busiest, and work across store areas with a flexible, team‑oriented approach. Digital tools like Sparks App will support you in helping customers find what they want.