Food Frontline Associate — Fast, Five-Star Service

Marks and Spencer; Cannock Chase; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer is recruiting a Customer Assistant for our Food section. You will be at the frontline, delivering five-star service, helping customers choose products and answering questions. You’ll work in a high-energy team and use Sparks App and in-store devices to enhance the shopping experience.

The role requires a resilient, customer-focused attitude, and the ability to adapt to changing store demands while maintaining excellent service standards.

Qualifications

• Customer-focused and able to work under pressure.
• Excellent communication and willingness to learn.
• Able to multitask in a fast-paced retail environment.

Responsibilities

• Provide five-star service at pace and assist customers in the Food section.
• Be a resilient, brand-ambassador who helps drive sales and customer satisfaction.
• Utilise Sparks App and in-store devices to enhance the shopping experience.
• Support across store areas as shifts require.

Skills

Customer service

Teamwork

Digital literacy

Tools

Sparks App

In-store devices

Job description

Marks & Spencer is recruiting a Customer Assistant for our Food section. You will be at the frontline, delivering five-star service, helping customers choose products and answering questions. You’ll work in a high-energy team and use Sparks App and in-store devices to enhance the shopping experience.

The role requires a resilient, customer-focused attitude, and the ability to adapt to changing store demands while maintaining excellent service standards.