Food Customer Assistant — Fast, Friendly Service Pro

Marks and Spencer; Tees Valley; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant in the Food section to deliver exceptional service at pace and help customers find what they need. You’ll work the Sunday, Tuesday and Friday shifts, engage with customers, and use Sparks App and in-store devices to enhance the experience.

In this frontline role you’ll be a brand ambassador, ready to move between store areas as demand dictates, ensuring products are available and customers feel valued on every visit.

Qualifications

• No formal qualifications are specified in the posting.

Responsibilities

• Provide five-star service at pace to customers in the Food section.
• Assist customers with product knowledge and recommendations.
• Operate store digital tools and devices to enhance the shopping experience.
• Be flexible to work across different areas of the store and shifts.
• Work in a high‑pressure, fast-paced environment, especially during busy periods.

Job description

Marks & Spencer is seeking a Customer Assistant in the Food section to deliver exceptional service at pace and help customers find what they need. You’ll work the Sunday, Tuesday and Friday shifts, engage with customers, and use Sparks App and in-store devices to enhance the experience.

In this frontline role you’ll be a brand ambassador, ready to move between store areas as demand dictates, ensuring products are available and customers feel valued on every visit.