Food & Beverage Team Member

Heeton Concept Hotels; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a prestigious hotel as a Food & Beverage Team Member, where you will play a key role in delivering exceptional service in a vibrant setting. This position offers the opportunity to create memorable experiences for guests while ensuring the restaurant operates efficiently. With a focus on high standards of food and service, you will be the face of the outlet, engaging with guests and responding to their needs. The role comes with a competitive salary and a comprehensive benefits package, including career development opportunities. If you are passionate about hospitality and eager to make a difference, this is the perfect opportunity for you.

Benefits

Service-based annual leave

Employee & Friends/Family discounted rates

Referral scheme

Life Assurance

Income Protection

Employee Assistance schemes

Voluntary benefits

Opportunities for career development

Access to employee recognition & reward scheme

Qualifications

• Strong communication skills and ability to handle complaints effectively.
• Excellent presentation and appearance to represent the brand.

Responsibilities

• Welcome guests and ensure service meets Hilton standards.
• Handle guest complaints and maintain a clean restaurant environment.

Skills

Complaint handling skills

Good presentation and appearance

Excellent verbal communication skills

Customer care skills

Ability to work in a team

Flexible working shifts

Willingness to multi-skill

Job description

Hilton is the world's most recognised hospitality brand and the largest upscale hotel operator in Greater London. We have a fantastic opportunity for a Food & Beverage Team Member to join our team at the ‘Doubletree by Hilton in Kensington’. This is a prestigious 4-star property located in bustling Kensington.

As a Food & Beverage Team Member, you will ensure that the restaurant and bar operate efficiently and profitably while maintaining their reputation and ethos. You are responsible for the business performance of the restaurant, as well as maintaining high standards of food, service, and health and safety. By tailoring each guest’s experience to their unique tastes, you will create memories as delightful as the dishes.

Your day-to-day

1. Welcome guests, recommend food and drink, and keep service on track and up to standard.
2. Be the face of the outlet, communicating with the kitchen and guests to ensure a smooth and memorable experience.
3. Maintain a visible presence within the outlet to promptly respond to customer requests and queries, and use feedback from complaints to improve future service.
4. Handle guest complaints in a friendly and efficient manner, ensuring guest satisfaction.
5. Serve all products according to Hilton standards.
6. Keep the restaurant areas clean and orderly at all times.
7. Ensure billing accuracy.
8. Demonstrate knowledge of all-day menu items and daily specials.
9. Maintain high standards of personal hygiene and presentation.
10. Work safely and report hazards, accidents, or damages to management.

What we need from you

• Complaint handling skills
• Good presentation and appearance
• Excellent verbal communication skills
• Customer care skills
• Ability to work in a team
• Flexible working shifts
• Willingness to multi-skill and support other hotel areas

Why you should apply

We offer a market-competitive salary, a retention bonus, and access to our extensive benefits package, which includes:

• Service-based annual leave (up to 5 extra days)
• Employee & Friends/Family discounted rates at Hilton hotels and Hilton GO
• Referral scheme
• Life Assurance, Income Protection, and Employee Assistance schemes
• Voluntary benefits such as holiday buy scheme, Cycle to Work, Eyecare, Career Break, and Wedding Leave
• Opportunities for career development and training within an expanding company
• Access to the Heeton Rewards employee recognition & reward scheme

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required during the recruitment process.