Food & Beverage - Team Member

Splendid Hospitality Group; Greater London; Hybrid; GBP 17,000 - 22,000; Full time

Benefits offered by this job

EAP

Hotel discounts

Food & beverage discounts

Life Assurance

Car salary sacrifice

Earned wage access

Pension auto enrolment

Learning & development

Job summary

Splendid Hospitality Group at Hilton London Bankside is seeking a Food & Beverage Team Member. You will welcome guests, guide them through menus, and provide attentive service across outlets.

Be knowledgeable about allergens, promotions, and the hotel’s safety standards while supporting daily operations and maintaining presentation quality for every guest journey.

Qualifications

• Ability to create warm, welcoming guest interactions.
• Strong communication and service orientation.
• Awareness of allergen information and food safety procedures.

Responsibilities

• Welcome guests warmly and guide them through the menu.
• Provide attentive food and beverage service and explain promotions.
• Support daily outlet operations and maintain cleanliness.
• Ensure guests experience high standards of hygiene and hospitality.
• Maintain knowledge of allergens and menu details.

Skills

Open

Nimble

Brilliant

Honest

Job description

Food & Beverage - Team Member

Application Deadline: 21 October 2026

Department: Executive Lounge

Employment Type: Full Time

Location: Hilton London Bankside

Compensation: £13.55 / hour

Description

As a Food & Beverage Team Member, you'll play an important role in creating a warm and welcoming atmosphere where guests feel valued from the moment they arrive. Working closely with your colleagues, you'll deliver friendly, knowledgeable and efficient service, guiding guests through our menus, sharing promotions and ensuring every interaction exceeds expectations.

No two shifts are the same. From preparing the outlet for service and supporting daily operations to serving food and drinks with care, you'll help maintain exceptional standards of cleanliness, presentation and hospitality throughout every part of the guest journey. You'll also develop a thorough understanding of our menus, allergens and food safety procedures, ensuring guests can dine with confidence.

What You Will Do In This Splendid Role:

• Welcome guests warmly and professionally, guide them through the menu and specials, and provide attentive food and beverage service that exceeds expectations.
• To be fully knowledgeable about all the allergens and their presence in the dishes and drinks offered in the outlet, and to know where to find all the information.
• To be aware of all F&B Promotions in place in the Hotel and to communicate them to guests when appropriate.
• Support daily outlet operations, including opening and closing procedures, order taking, serving, and maintaining cleanliness and presentation standards.
• Encourage the highest standards across all areas (customer service, hygiene, health and safety)

What Makes You Splendid:

• Open - If you believe that great work starts with great relationships, you’ll feel right at home here.
• Nimble - We’re looking for someone who thrives in a fast-paced, agile environment and isn’t afraid to take initiative.
• Brilliant - If you’re someone who takes pride in your craft and thrives on making a difference, we’d love to hear from you.
• Honest - You’ll be part of a team that believes in doing the right thing.

We’re a family where everyone’s welcome and welcoming. We believe in creating a space where people feel seen, heard, and valued.

Our Splendid Benefits:

When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:

• Employee Assistance Programme (EAP) – Confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
• Hotel Room Discounts – Stay with us or our partner hotels at special team rates including discounted rates for friends and family.
• Food & Beverage Discounts – Enjoy meals and drinks at reduced prices across our hotels.
• Life Assurance – Peace of mind for you and your loved ones.
• Salary Sacrifice – Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
• Stream – Access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
• Pension - Auto enrolment into the company pension scheme.
• Learning & Development - Opportunities available to progress your skills and career.