Housekeeping Team Leader - Nights

Splendid Hospitality Group; Greater London; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

EAP programme

Room discounts

F&B discounts

Life insurance

Salary sacrifice car scheme

Earned wage access

Pension auto enrolment

Learning & development

Job summary

Splendid Hospitality Group is seeking a Housekeeping Team Leader for Nights at Hilton London Bankside. You will lead the housekeeping team to ensure guest rooms and public areas are immaculate, while collaborating with Front Office and Maintenance to keep operations smooth.

The role emphasizes strong leadership, attention to detail, and a customer-first approach, with a focus on delivering outstanding guest experiences during night shifts.

Qualifications

• Experience leading housekeeping teams in hospitality.
• Ability to manage nights schedule and priorities.
• Strong eye for cleanliness and presentation.

Responsibilities

• Overseeing daily operations on assigned floors, ensuring high standards of cleanliness and presentation.
• Allocating tasks, monitoring performance, providing training and feedback to the team.
• Conducting regular checks of guest rooms, corridors and public areas to maintain standards.
• Coordinating with Front Office and Maintenance to update room status and repairs.
• Managing stock levels of cleaning supplies, linens and amenities.
• Responding to guest requests and complaints promptly and professionally.

Skills

Team leadership

Staff training

Guest service

Attention to detail

Job description

Housekeeping Team Leader - Nights

Department: Housekeeping

Employment Type: Full Time

Location: Hilton London Bankside

Compensation: £15.65 / hour

Description

As a Housekeeping Team Leader - Nights, you’ll play a vital role in making sure every guest experiences the comfort, care, and standards that define our hotel. By leading and supporting your team, you’ll ensure rooms, corridors, and public areas are always presented at their very best—welcoming, spotless, and ready to delight.

With your eye for detail and natural leadership style, you’ll motivate and guide your team to perform at their best, while working closely with other departments to keep operations smooth and efficient.

What You Will Do In This Splendid Role:

Our team are the heart and soul of all we do. Here’s what you’ll be up to:

• Overseeing the daily operations on your assigned floors, ensuring high standard of cleanliness and presentation are consistently met.
• Allocating tasks, monitor performance, and provide training, support, and feedback to the team members.
• Conducting regular checks of guest rooms, corridors, and public areas to maintain the hotel’s standards.
• Coordinating with the Front Office and Maintenance teams to update room status, manage repair needs, and ensure seamless communication.
• Manage stock levels of cleaning supplies, linens, and guest amenities, ensuring resources are used efficiently.
• Respond to guest requests and complaints promptly, professionally, and with a focus on guest satisfaction.

What Makes You Splendid?

We live by our values – and we’d love you to bring them to life every day:

• Open - You’re someone who brings warmth to your work and helps create a welcoming environment for others.
• Nimble - If you’re someone who enjoys solving problems quickly and creatively, you’ll fit right in.
• Brilliant - If you’re someone who takes pride in your craft and thrives on making a difference, we’d love to hear from you.
• Honest - You’ll be part of a team that believes in doing the right thing.

Bring your personality, positivity and passion for people and we’ll give you the training and support to shine.

Our Splendid Benefits:

When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:

• Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
• Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
• Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
• Life Assurance - peace of mind for you and your loved ones
• Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
• Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
• Pension - auto enrolment into the company pension scheme.
• Learning & Development - opportunities available to progress your skills and career.