Food & Beverage Team Leader

TN United Kingdom; Sheffield; On-site; GBP 23,000; Full time

Job summary

An established industry player is seeking a Food and Beverage Team Leader to join their vibrant team at a beautiful estate near Sheffield. This exciting role involves leading a dedicated team to provide exceptional service in a busy café environment. With a focus on customer engagement and team support, you'll play a key role in ensuring a memorable experience for visitors. The position offers flexibility, professional development opportunities, and a comprehensive benefits package, including a substantial pension scheme and discounts. If you're friendly, adaptable, and passionate about hospitality, this is the perfect opportunity for you!

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Gym memberships discounts

Shopping discounts

Cinema deals

Holiday entitlement up to 32 days

Flexible working arrangements

Qualifications

• No prior experience required, but a positive attitude is essential.
• Ability to engage with customers and provide excellent service.

Responsibilities

• Support the team to deliver excellent service to all visitors.
• Engage directly with customers and serve food and drinks.

Skills

Customer Service

Team Leadership

Problem Solving

Health and Safety Compliance

Adaptability

Job description

Social network you want to login/join with:

The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us.

We’re looking for a Food and Beverage Team Leader to join us. Because we are in a rural area, please consider how you’d be able to get here for work, as public transport is limited.

Benefits: We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package below to see what benefits we offer.

Hours: 1950 hours a year. This role is based on annualised hours, meaning your monthly hours may vary, but your salary will be paid in 12 equal installments over the year.

37.5 hours a week on average, usually between 9am and 5:30pm, including weekends and holidays.

Salary: £23,000 per year.

Duration: Permanent

Interview date: 26th or 28th November

Potential start date: As soon as possible

For this role, you'll need to complete our online assessment instead of submitting a CV or online application form. This helps us understand your strengths and provides more information about the role.

What it's like to work here:

Nestled on the edge of the stunning Peak District between Sheffield and Hathersage, the beautiful Longshaw Estate welcomes hundreds of thousands of visitors annually. We invested in a new, enlarged café just over 3 years ago, and are now looking to add a Team Leader to our friendly team, focusing on quick and efficient service in the main outlet.

What you'll be doing:

As a Team Leader, you'll support your team daily to ensure they deliver excellent service to all visitors. The environment is busy and lively, so adaptability is key. Your main focus will be front of house, engaging directly with customers and serving food and drinks. A love for working with people, a positive attitude, and a commitment to outstanding service are essential. You'll ensure all displays and signage are accurate and attractive, and may assist the kitchen with food preparation at times. Additionally, you'll supervise the induction and training of colleagues, helping to build a dedicated team. We will provide a tailored induction, training in allergens and food safety, and mentoring as needed. Further professional development opportunities are available if you wish.

Who we're looking for:

No prior experience is required, but we welcome applications from those who are:

• Friendly and adaptable, with a positive ‘can-do’ attitude.
• Enthusiastic and eager to learn.
• A people person, who communicates well and provides excellent service.
• Knowledgeable about health and safety compliance.
• A problem solver, capable of leading and supporting a team daily.

The package includes:

• Substantial pension scheme of up to 10% of basic salary.
• Free entry to National Trust places for you, a guest, and your children (under 18).
• Rental deposit loan scheme.
• Season ticket loan.
• EV car lease scheme.
• Perks at work discounts, including gym memberships, shopping discounts, and cinema deals.
• Holiday entitlement up to 32 days, plus holiday purchase scheme, subject to eligibility.
• Flexible working arrangements where possible.
• Employee assistance programme.
• Free parking at most Trust locations.