Food & Beverage Supervisor — Growth & Guest Experience

Dalata Hotel Group; Cambridge; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Free meals

F&B discount

Employee rate

Friends & Family rate

Extra leave days

Employee Assistance Programme

Cycle to Work

Pension access

Dalata Academy

Staff events

Job summary

Dalata Hotel Group in Cambridge is seeking a proactive Food & Beverage Team Leader to oversee service standards in our hotel outlets. Reporting to the Food & Beverage Manager, you will lead the team, ensure efficient SOP-based service and uphold high hygiene and guest satisfaction.

You will manage daily operations, upsell to maximise revenue, coordinate setup and maintenance of F&B areas, and support development opportunities through the Dalata Academy.

Qualifications

• Previous hotel experience in a 3/4 star hotel property is desired but not essential.
• Previous experience in a high-volume/fast-paced environment.
• Fluent English and excellent communication skills.
• Micros Experience would be preferable.
• Flexible and available to work a variety of shifts, including midweek and weekends.
• A good team player.
• Are hardworking and dedicated to their role.

Responsibilities

• Operate Food & Beverage service according to standard operating procedures (SOPs).
• Ensure timely setup and ongoing maintenance of Food & Beverage areas.
• Maintain cleanliness and tidiness in all Food & Beverage areas.
• Control heating, lighting, and music/TVs to create a comfortable atmosphere.
• Provide efficient and friendly service to guests at all times.
• Maximize sales through effective upselling.
• Complete daily SOP checklists to uphold staff training standards.
• Execute daily and weekly cleaning checklists to ensure high hygiene standards.

Skills

Fluent English

Team leadership

Customer service

Tools

Micros POS

Job description

Dalata Hotel Group in Cambridge is seeking a proactive Food & Beverage Team Leader to oversee service standards in our hotel outlets. Reporting to the Food & Beverage Manager, you will lead the team, ensure efficient SOP-based service and uphold high hygiene and guest satisfaction.

You will manage daily operations, upsell to maximise revenue, coordinate setup and maintenance of F&B areas, and support development opportunities through the Dalata Academy.