Food & Beverage Supervisor

ME London STK; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Global career opportunities across 350

Hotel and F&B discounts

Company pension scheme

Loyalty rewards

28 days holiday

E-learning platform access

Perks at Work discounts

Health cash back plan

Meals on duty

Job summary

Meliá Hotels International is seeking a Food & Beverage Supervisor in London. You will oversee F&B outlets, lead the team, and deliver exceptional guest service, upholding brand standards and operations excellence across shifts.

Ideal candidates have F&B or luxury hospitality experience, strong leadership, and a proactive service-driven attitude, with flexibility for varied shifts. Competitive salary with service charge and excellent benefits await.

Qualifications

• Experience in Food & Beverage or luxury hospitality.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Supervise and coordinate the F&B team during shifts to ensure smooth operations.
• Lead by example, motivate staff to achieve high service standards.
• Coordinate duties based on business needs and levels.
• Conduct shift briefings and communicate specials and events.
• Provide warm, personalised guest experiences and menu knowledge.
• Support induction and training of new team members.
• Monitor stock and communicate shortages to management.
• Take responsibility for outlet in absence of management.

Skills

Leadership

Communication

Organisational skills

Guest service orientation

Job description

“The world is yours with Meliá”

Joining Meliá Hotels International is to embark on a journey without borders, where your potential to grow, learn and deliver exceptional service has no limits. It’s knowing that the world is yours — that you can develop your career across countless destinations, while being part of one warm, supportive and passionate family.

Food & Beverage Supervisor

Department: Food & Beverage Location: (Insert) Reports to: Food & Beverage Management Team Salary: Competitive + Service Charge

About Meliá Hotels International

Meliá Hotels International is one of the world’s leading hotel companies, with a presence across more than 40 countries and a portfolio of over 350 hotels worldwide. In the UK, Meliá operates hotels in key destinations including London, Manchester, Liverpool and Newcastle.

Joining Meliá means becoming part of a truly international hospitality group, with opportunities to grow and develop your career across the UK and destinations around the world.

What’s in it for you?

• Global career opportunities across more than 350 hotels
• Hotel and F&B discounts for you, your friends & family across the globe
• Company pension scheme
• Loyalty rewards & refer-a-friend bonus (£500)
• 28 days’ holiday including bank holidays
• Access to Meliá’s global e-learning platform for personal & professional development
• High-street savings through Perks at Work
• Health cash back plan
• Meals on duty

Mission

As a Food & Beverage Supervisor, you will support the smooth day-to-day operation of the Food & Beverage outlets, ensuring exceptional guest service and operational excellence during every shift. You will lead by example, motivate the team, and maintain the highest standards of hospitality, presentation, and professionalism in line with Meliá brand standards.

Key Responsibilities – Service Excellence

• Supervise and coordinate the Food & Beverage team during shifts, ensuring smooth daily operations and excellent guest service
• Lead by example, supporting and motivating team members to achieve high service standards
• Allocate duties and responsibilities according to operational needs and business levels
• Conduct shift briefings and communicate daily specials, VIP guests, events, and operational updates
• Deliver warm, personalised, and professional guest experiences at all times
• Demonstrate excellent knowledge of food and beverage menus and assist guests with recommendations
• Promote additional sales opportunities and maximise guest satisfaction
• Support the induction and training of new team members in line with hotel standards
• Assist with stock monitoring and communicate shortages or ordering requirements to management
• Take responsibility for the outlet in the absence of management and support operational decision‑making
• Maintain cleanliness, presentation, and compliance with hotel standards and health & safety procedures
• Anticipate guest needs and exceed expectations whenever possible

What we’re looking for

• Previous experience within Food & Beverage or luxury hospitality environments
• Strong leadership and communication skills
• Passion for delivering exceptional guest experiences
• Excellent organisational skills and ability to work in a fast‑paced environment
• Professional, proactive, and service‑driven attitude
• Flexibility to work shifts, including evenings, weekends, and holidays
• High attention to detail and commitment to quality service standards

Because belonging to the great Meliá family is being VIP

At Meliá Hotels International, our people are at the heart of everything we do. Whether you are developing your leadership skills or building your hospitality career, you will be part of a culture built on respect, collaboration, and passion. We are all Very Inspiring People — and that includes you.

Our Commitment to Diversity & Inclusion

We are proud to be an equal opportunity employer. We celebrate diversity and promote an inclusive, respectful workplace for all. At Meliá, we believe diversity strengthens our teams and supports innovation. We are also committed to sustainability, working towards a responsible present and a better future.

Follow us on: Instagram – LinkedIn – Twitter – Indeed – Glassdoor

Compensation: Competitive salary