Food & Beverage Supervisor

Bespoke Hotels; Coulsdon; On-site; GBP 23,000 - 30,000; Full time

Job summary

Bespoke Hotels is seeking an experienced Food & Beverage Supervisor to join our team at a property in Coulsdon. You will lead shifts, supervise restaurant, bar, golf clubhouse and events, and ensure exceptional service for hotel guests, members and visitors.

Working closely with the Food & Beverage Manager, you will drive operations, uphold standards, train staff, and respond to guest feedback with a proactive hands-on approach.

Qualifications

• Minimum 2 years' supervisory experience in hotel/restaurant/events.
• Confident leading shifts independently and making decisions during busy services.
• Strong leadership, communication and organisational skills.
• Ability to deputise for the Food & Beverage Manager.
• Hands-on approach with a passion for delivering hospitality.
• Full training on hotel procedures provided.

Responsibilities

• Lead and motivate the team to maintain service standards.
• Oversee daily restaurant, bar, golf clubhouse and function operations.
• Manage setup and smooth running of weddings, wakes, private parties, meetings, golf days and events.
• Build positive relationships with hotel guests, golf members and visitors.
• Handle guest feedback and resolve complaints professionally.
• Support stock control, deliveries, cash handling and daily procedures.
• Ensure areas meet cleanliness, health & safety and company standards.
• Work with other departments to deliver a seamless guest experience.

Skills

Leadership

Communication

Organisational skills

Team leadership

Decision making

Hands-on

Hospitality focus

Job description

We are looking for an experienced, motivated and hands‑on Food & Beverage Supervisor to join our team. The ideal candidate will be a confident leader with a passion for hospitality, excellent organisational skills and the ability to take initiative.

Working closely with the Food & Beverage Manager, you will play a key role in leading the team, overseeing daily operations and delivering exceptional service to our hotel guests, golf members and visitors.

Requirements

• Minimum 2 years' experience in a similar supervisory role, ideally within a hotel, restaurant or events environment.
• Confident leading shifts independently, managing busy services and making decisions.
• Strong leadership, communication and organisational skills.
• Ability to deputise for the Food & Beverage Manager in their absence.
• A proactive, hands‑on approach with a passion for delivering excellent hospitality.

Full training on hotel procedures will be provided; however, previous supervisory experience is essential.

Duties Will Include

• Leading and motivating the team to maintain excellent service standards.
• Overseeing daily restaurant, bar, golf clubhouse and function operations.
• Managing the setup and smooth running of weddings, wakes, private parties, corporate meetings, golf days and seasonal events.
• Building positive relationships with hotel guests, golf members and visitors.
• Handling guest feedback and resolving complaints professionally.
• Supporting stock control, deliveries, cash handling and daily procedures.
• Ensuring all areas meet cleanliness, health & safety and company standards.
• Working closely with other departments to deliver a seamless guest experience.

Set within a hotel and golf club, this is an exciting and varied position offering much more than traditional restaurant and bar service.

From busy breakfast services and golf society days to weddings, charity balls, Christmas parties and large-scale celebrations, no two days are the same.

We are looking for someone who thrives in a fast‑paced environment, takes pride in delivering exceptional hospitality and can confidently lead a team across a wide range of services and events.

This role is ideal for an experienced supervisor looking to take the next step in their hospitality career, with opportunities to develop their skills, take on greater responsibility and grow within the business.

Bespoke Benefits… What’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be‑Attitude’ values.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests and third‑party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.

Being Bespoke

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever‑increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award‑winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.