Food & Beverage Assistant

Burlington Hotel; Chester-le-Street; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Discounted hotel stays

Job summary

Bespoke Hotels is seeking a Food & Beverage Assistant to join our team and deliver warm, attentive service across all F&B areas.

The ideal candidate has at least a year1 experience in a similar role, a passion for hospitality, and reliability with a willingness to learn as part of a growing team.

You will contribute to maintaining high hygiene standards, support cost control, and ensure guest satisfaction through proactive service.

Qualifications

• At least 1 year of experience in a similar role.
• Passion for hospitality and a proactive, helpful attitude.
• Reliable, willing to learn and contribute to a growing team.

Responsibilities

• Ensuring designated areas are cleaned to the Company standards to guarantee excellent hygiene in all areas.
• Help control costs through ordering stock and minimising waste.
• Deal with any reasonable requests from guests in a professional manner.
• Strive to anticipate customer needs and respond to these to enhance customer satisfaction.
• Ensure all Health and Safety and Fire Safety Company standards are maintained.

Skills

Hospitality experience

Customer service

Job description

We currently have an amazing opportunity to join the team as Food & Beverage Assistant.

Bespoke Benefits… What’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long‑term careers, supporting community and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests and third‑party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.

Requirements:

The ideal person will have at least a year’s experience in a similar position and will have the ability to deliver great service to our guests.

We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.

Duties will include:

1. Ensuring that designated areas are cleaned to the Company standards to guarantee excellent hygiene in all areas.
2. Help control costs through ordering stock and minimising waste.
3. Deal with any reasonable requests from guests in a professional manner.
4. Strive to anticipate customer needs and where possible react to theses to enhance customer satisfaction.
5. Ensure all Health and Safety and Fire Safety Company standards are maintained.

Being Bespoke:

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever‑increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award‑winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.