Bar Team Member

Thwaites; Lancaster; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Training & progression

Tips paid regularly

28 days annual leave

Discounted accommodation

Employee Assistance Programme

Apprenticeships available

Pension & Life assurance

Long service awards

Job summary

Daniel Thwaites is seeking a Bar Team Member to deliver warm hospitality across our bars, lounges and terrace areas. You will be the friendly face guests remember, ensuring accurate orders and outstanding service.

You will work mornings, afternoons and evenings, thrive in a fast-paced environment, follow allergen and food safety procedures, and contribute to a welcoming guest experience with strong team collaboration.

Qualifications

• Experience in customer-facing hospitality or retail roles.
• Strong communication with guests and colleagues.
• Able to work independently and as part of a team.
• Willing to work varied shifts including mornings, afternoons, evenings.
• Attention to detail and warm hospitality.
• Knowledge of food safety/allergens or willingness to train.

Responsibilities

• Deliver service following service standards on every shift.
• Ensure guest orders are accurate and fulfilled to high standard.
• Serve drinks across bar, lounge, terrace and other areas.
• Follow allergen and food safety procedures.
• Build knowledge of drinks offering (wines, cocktails, teas, coffees).
• Collaborate with colleagues to create memorable guest experiences.
• Maintain high standards across front-of-house areas.

Skills

Customer-facing

Communication skills

Teamwork

Flexibility

Attention to detail

Food safety knowledge

Job description

Bar Team Member

At Daniel Thwaites, we believe great hospitality starts with great people. As a Bar Team Member, you'll be the friendly face our guests remember, delivering exceptional service across our bars, lounges and terrace areas while creating memorable experiences every day. Based within our Inns, you'll play a key role in ensuring every guest receives a warm welcome and outstanding service.

What We're Looking For

We're seeking enthusiastic individuals who are passionate about hospitality and enjoy working in a fast-paced, guest-focused environment.

You will be:

• Experienced in a customer-facing hospitality or retail role.
• Confident communicating with guests and building positive relationships.
• Able to work effectively both independently and as part of a team.
• Flexible and willing to work a variety of shifts, including mornings, afternoons and evenings.
• Passionate about delivering warm hospitality with excellent attention to detail.
• Knowledgeable about food safety and allergens, or willing to learn through our training programme.

Key Responsibilities

• Deliver exceptional service by following the Daniel Thwaites service standards on every shift.
• Ensure all guest orders are accurate and fulfilled to the highest standard.
• Serve drinks across the bar, restaurant, lounges, terrace and outdoor areas.
• Follow all company allergen and food safety procedures.
• Build knowledge of our drinks offering, including wines, cocktails, teas and coffees.
• Work collaboratively with colleagues to deliver outstanding guest experiences.
• Maintain high standards of presentation and service across all front of house areas.

Day to Day Role

No two days are the same. Your shift may begin with a team briefing and handover before moving into service across a range of front of house areas. You'll take drink orders, serve guests, respond to requests and ensure every interaction reflects our commitment to excellent hospitality.

Throughout the day you'll:

• Welcome guests and create a friendly, engaging atmosphere.
• Take and serve food and drink orders efficiently and accurately.
• Support guests with dietary requirements and allergen queries, working closely with team leaders where required.
• Move between different service areas depending on business needs, demonstrating flexibility and adaptability.
• Work alongside Team Leaders, Managers and fellow team members to create memorable guest experiences.
• Help prepare and reset bar areas ready for the next day's service

In return, we are offering a rewarding role with scope for career progression along with;

• A fun environment where you will receive training and support to develop & progress
• Stream - the ability to access up to 40% of your wages as you earn them each week, giving you control over your finances
• Tips paid regularly
• 28 days annual leave (rising to 33 days after 5 years)
• Discounted accommodation, food and drink in our beautiful properties across the country
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Pension & Life assurance
• Long service awards including free meals and free stays with your friends or family