Food & Beverage Operations Manager

Village Hotels - Walsall; Walsall; On-site; GBP 65,000 - 80,000; Full time

Benefits offered by this job

Health & Wellness membership

Mental health days

Employee Assistance Programme

Discounted stays from £35

Pub & Grill discount 50% off

Starbucks 30% off

Salary drawdown via Wagestream

High Street discounts

Electric car scheme

Birthday off

Job summary

Village Hotels - Walsall is seeking an experienced Food & Beverage Operations Manager to steer the commercial and operational performance of every F&B outlet within the hotel. You will shape the local sales strategy, defend margins, and coach department heads to deliver high-volume restaurant services and large-scale events while upholding brand standards.

You will lead a multi-department F&B operation with a focus on driving revenue, controlling costs, and building a resilient team through

Responsibilities

• The Commercial Engine: Drive revenue and protect gross profit across F&B; review wage costs, manage stock par levels, and ensure accurate use of Venpower in weekly counts.
• The Leadership & Culture: Manage Heads of Department; resolve silos between pub and events; replace guesswork with data-driven hiring metrics.
• The Strategy & Outreach: Own local market strategy; plan quarterly sales; cost local marketing events for ROI; aim for top TripAdvisor rankings.
• The Standards: Enforce branded pre-shift briefings; improve product knowledge; ensure regular Food Safety and Health & Safety audits.

Job description

The Role Outline: Your Shift at a Glance

As our Food & Beverage Operations Manager, you are the commercial and operational commander of every point of sale in the hotel. You will define the local sales strategy, protect the bottom line, and coach your Heads of Department to flawlessly execute both high-volume restaurant services and complex, large-scale events without ever dropping our brand standards.

Why Village?

We do hospitality differently. No ego, no drama. We back our teams to take ownership and grow their careers. We show up to make a genuine difference, caring deeply about our impact on guests, the community, and each other.

Your Shift: What You’ll Actually Be Doing

We trust you to handle:

• The Commercial Engine: Driving revenue and protecting the Gross Profit across all F&B departments. You will review wage costs using Fourth, ensure stock par levels are precise, and guarantee Venpower is used accurately for weekly counts.

• The Leadership & Culture: Managing your managers. You will navigate egos and break down defensive silos between the pub and events teams, coaching your HODs to perform and replacing recruitment guesswork with quantifiable application velocity metrics to build a resilient team.

• The Strategy & Outreach: Owning the local market. You will define a quarter-by-quarter sales plan, ensure local marketing events are costed for maximum return on investment, and push to dominate local TripAdvisor rankings.

• The Standards: Creating an intensity around excellence. You will mandate branded pre-shift briefings, drive product knowledge, and ensure rigorous Food Safety and Health & Safety audits are consistently smashed.

How We Succeed Together

We do not micromanage. We believe in Ownership & Integrity, giving you the autonomy to make decisions on the fly, lead your departments, and smash your targets.

Selling Our Benefits

• Health: Complimentary Health & Wellness Membership for you and a friend (worth £1,500), mental health days, and an Employee Assistance Programme.

• Stays & Food: Discounted stays from £35, 50% off at the Pub & Grill, and 30% off Starbucks.

• Extras: Salary drawdown via Wagestream, High Street discounts, Electric car scheme, and your birthday off guaranteed.

Think You’ve Got the Right Energy?

If you have the commercial grit to run a multi-department F&B operation and the emotional intelligence to build a loyal, high-performing management team,