P&G Assistant Manager

Harri; Farnborough; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Gym Membership

Hotel Stays

Food & Drink

Friends & Family

Retail & Lifestyle

Support

Job summary

Village is seeking a Pub and Grill Assistant Manager to own the shift, lead the floor, and bridge strategy with on-floor execution across all F&B areas.

You'll champion local marketing, manage wage costs, stock, and refunds, and develop a team with strong product knowledge while aiming for high guest satisfaction and TripAdvisor rankings.

Responsibilities

• Running the floor as a Duty Manager, lead pre-shift briefings and translate commercial strategy into action.
• Protecting the bottom line by monitoring wage costs, stock par levels, and authorising voids/refunds; identify drinks driving GP to support EBITDA.
• Acting as social media champion to drive outreach for events and push the team to deliver service that earns a top Trip Advisor spot.
• Coaching the team in real time, assisting in recruitment, and developing product knowledge for ongoing growth.

Job description

The Role Outline: Your Shift at a Glance

As our Pub and Grill Assistant Manager, you are the operational powerhouse of the department. While the pub is your main domain, you operate with total flexibility across all Food and Beverage areas. You will step up as a Duty Manager, own the shift, champion our local marketing, and act as the vital bridge between the Manager's strategy and the team's execution on the floor.

Why Village?

At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers. Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.

How the Village Thrives

We live our culture through four simple commitments:

• We Can & We Do: We show up to make a genuine difference and do fantastic work everyday, with purpose.

• We Will: Treat each other with respect and dignity. No ego, no drama. We try our best and look out for each other.

• We Care: We care about our impact on guests, the community, and each other.

Your Shift: What You’ll Actually Be Doing

As our Pub and Grill Assistant Manager, you are the engine of the shift. We trust you to handle:

• The Operational Lead: Running the floor as a Duty Manager. You will predominantly own the Pub and Grill but confidently float across all F&B areas to support the wider hotel. You will lead high-energy pre-shift briefings and translate commercial strategy into action.

• The Commercial Control: Protecting the bottom line. You will monitor wage costs using tools like TnA, keep stock replenished to exact par levels, safely authorise voids and refunds, and know exactly which drinks drive the highest Gross Profit to support our EBITDA targets.

• The Local Buzz: Acting as our social media champion and driving our outreach plan. You will create online noise to support our events and push the team to deliver the kind of service that secures a top 10 spot on Trip Advisor.

• The People Development: Coaching the team in real time. You will assist in recruiting high performers, foster a culture of serious product knowledge, and review performance to ensure internal development is a constant priority.

How We Succeed Together

We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to handle your area and make decisions on the fly. We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications and internal moves. We constantly Innovate & Progress so we can Inspire Excellence and smash our targets together.

Selling Our Benefits

• Gym Membership: 2 x complimentary gym memberships at your home hotel.

• Hotel Stays: Hotel rooms from £20 across 35 hotels.

• Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.

• Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.

• Retail & Lifestyle: Hundreds of brand discounts via the Village app.

• Support: 24/7 Mental Health support via our Employee Assistance Programme.

Think You’ve Got the Right Energy?

We are not looking for perfect CVs, we are looking for great people. If you enjoy working as part of a team and love creating memorable experiences for guests, we want to hear from you. Bring your personality, your drive, and your ambition.