Food & Beverage Operations Manager

Village Hotels; Walsall; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Health & Wellness membership

Discounted stays

Wagestream salary drawdown

High Street discounts

Electric car scheme

Birthday off

Job summary

Village Hotels is seeking an experienced Food & Beverage Operations Manager to lead a multi-point F&B operation within the hotel. You will define the local sales strategy, protect the bottom line, and coach Heads of Department to deliver high-volume restaurant services and large-scale events while upholding brand standards.

You will drive revenue, manage costs, and foster a culture of excellence, ownership, and integrity across the F&B teams, ensuring audits, safety protocols, and guest

Qualifications

• Proven track record in multi-department F&B operations.
• Experience coaching Heads of Department to perform and improve metrics.
• Ability to define local sales strategy and drive revenue.

Responsibilities

• The Commercial Engine: Driving revenue and protecting gross profit across all F&B departments; review wage costs, maintain stock par levels, and ensure accurate use of Venpower for weekly counts.
• The Leadership & Culture: Manage your managers; break down silos between pub and events teams; coach HODs with measurable hiring and performance metrics.
• The Strategy & Outreach: Define a quarterly sales plan; cost local marketing events for ROI; aim to dominate local TripAdvisor rankings.
• The Standards: Enforce branded pre-shift briefings; drive product knowledge; ensure Food Safety and Health & Safety audits are met.

Skills

Leadership

Sales strategy

People management

Food safety

Health & safety

Tools

Fourth

Job description

The Role Outline: Your Shift at a Glance

As our Food & Beverage Operations Manager, you are the commercial and operational commander of every point of sale in the hotel. You will define the local sales strategy, protect the bottom line, and coach your Heads of Department to flawlessly execute both high-volume restaurant services and complex, large-scale events without ever dropping our brand standards.

Why Village?

We do hospitality differently. No ego, no drama. We back our teams to take ownership and grow their careers. We show up to make a genuine difference, caring deeply about our impact on guests, the community, and each other.

Your Shift: What You’ll Actually Be Doing

We trust you to handle:

• The Commercial Engine: Driving revenue and protecting the Gross Profit across all F&B departments. You will review wage costs using Fourth, ensure stock par levels are precise, and guarantee Venpower is used accurately for weekly counts.

• The Leadership & Culture: Managing your managers. You will navigate egos and break down defensive silos between the pub and events teams, coaching your HODs to perform and replacing recruitment guesswork with quantifiable application velocity metrics to build a resilient team.

• The Strategy & Outreach: Owning the local market. You will define a quarter-by-quarter sales plan, ensure local marketing events are costed for maximum return on investment, and push to dominate local TripAdvisor rankings.

• The Standards: Creating an intensity around excellence. You will mandate branded pre-shift briefings, drive product knowledge, and ensure rigorous Food Safety and Health & Safety audits are consistently smashed.

How We Succeed Together

We do not micromanage. We believe in Ownership & Integrity, giving you the autonomy to make decisions on the fly, lead your departments, and smash your targets.

Selling Our Benefits

• Health: Complimentary Health & Wellness Membership for you and a friend (worth £1,500), mental health days, and an Employee Assistance Programme.

• Stays & Food: Discounted stays from £35, 50% off at the Pub & Grill, and 30% off Starbucks.

• Extras: Salary drawdown via Wagestream, High Street discounts, Electric car scheme, and your birthday off guaranteed.

Think You’ve Got the Right Energy?

If you have the commercial grit to run a multi-department F&B operation and the emotional intelligence to build a loyal, high-performing management team,